Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Zhivanaj

Mahwah,NJ

Summary

Driven Bakery Supervisor and Baker at Le Merle that is moving to New Jersey. Adept in sales and technical proficiency, enhanced customer satisfaction through exceptional service and high-quality product delivery. Skilled in motivating teams for peak performance and resolving customer issues with empathy, significantly boosting loyalty and engagement. Demonstrates strong communication and banking software competencies, ensuring operational excellence and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Bakery Supervisor

Le Merle
04.2024 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Produced consistently high-quality baked goods for customers.

Manager

Downtown Dog Shop
10.2022 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Miranda Ao Mar
05.2020 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Biology

Hunter College of The City University of New York
New York, NY

High School Diploma -

St. Francis Preparatory School
Fresh Meadows, NY
06.2018

Skills

  • Ability to clearly and concisely convey information to customers
  • Strong listening skills to understand customer needs and concerns
  • Competence in using banking software and systems
  • Ability to assist customers with online and mobile banking platforms
  • Providing recommendations that align with customer needs
  • In-depth understanding of bank products and services
    Ability to explain features, benefits, and terms to customers

Timeline

Bakery Supervisor

Le Merle
04.2024 - Current

Manager

Downtown Dog Shop
10.2022 - 02.2024

Customer Service Representative

Miranda Ao Mar
05.2020 - 06.2022

No Degree - Biology

Hunter College of The City University of New York

High School Diploma -

St. Francis Preparatory School

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Elizabeth Zhivanaj