Liz Morris
Canutillo
Summary
Dedicated professional with extensive experience in the mortgage industry, excelling in regulatory compliance, customer relationship management, and analytical thinking. Successfully maintained secure access control over sensitive information while identifying customer needs to drive satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Information & Management Specialist
GDIT-Contract for USCIS
El Paso
05.2023 - Current
- Interacted with customers and addressed questions, concerns and problems.
- Maintained secure access control over sensitive information within databases.
- Identified, inspected and corrected data entry errors.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Under a government contract, provide support for clients at the Customer Contact Center to any individual or group seeking immigration benefits.
- Research and present information provided by the client to both English and Spanish applicants on a range of immigration benefits via telephone or electronic means.
- Route service requests via Salesforce or the Service Management tool for case updates, card redeliveries, appointment reschedules, typographical errors, or IT issues.
- Collaborated with leadership to identify areas for process improvement within operations.
Senior Mortgage Loan Processor
Guild Mortgage
Las Cruces
10.2021 - 11.2022
- Reviewed mortgage applications for completeness and compliance with guidelines.
- Communicated with borrowers to clarify information and address inquiries promptly.
- Analyzed credit reports to assess borrower eligibility for mortgage loans.
- Prepared loan files for underwriting, ensuring accuracy and thoroughness.
- Collaborated with real estate agents to facilitate smooth transaction processes.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios and other lending criteria.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
Mortgage Loan Officer Assistant & Processor
NP, Inc
Tampa
04.2021 - 08.2021
- Reviewed loan application files for completeness and compliance standards.
- Conducted research on lending regulations to ensure adherence to policies.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Completed data entry of all customer information into the loan origination system.
- Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
- Worked with third-party vendors to address and clear loan closing requirements.
Mortgage Loan Officer
Navy Federal Credit Union
El Paso
08.2020 - 03.2021
- Evaluated borrower creditworthiness and financial profiles to determine eligibility.
- Coordinated with underwriters to facilitate timely loan processing and approvals.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Coordinated with underwriters for loan approval and final decision-making.
Mortgage Loan Consultant
Wells Fargo
El Paso
01.2020 - 08.2020
- Developed relationships with local real estate agents, builders, brokers and other referral sources.
- Conducted interviews with potential borrowers to collect necessary information needed for loan application processing.
- Explained the various features of available mortgages such as fixed rate mortgages, adjustable rate mortgages and government-backed loans.
- Assisted customers in understanding the mortgage loan process, including different types of loans, interest rates and payment terms.
Mortgage Loan Officer
Navy Federal Credit Union
El Paso
04.2013 - 03.2019
- Evaluated borrower creditworthiness and financial profiles to determine eligibility.
- Coordinated with underwriters to facilitate timely loan processing and approvals.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Complied applications and paperwork and double-checked for accuracy.
- Negotiated terms and conditions of loan agreements with borrowers.
Education
Masters Of Management - Management
University of Phoenix
El Paso, TXBachelors Of Science In Business Management - Business
University of Phoenix
Santa TeresaSkills
- Data analysis
- Database management
- Data entry accuracy
- Information security
- Software proficiency
- Customer relationship management
- Regulatory compliance
- Effective communication
- Time management
- Team collaboration
- Analytical thinking
- Data security
- Multitasking Abilities
- Problem-solving abilities
- Self motivation
Languages
Spanish
Full Professional
Certification
NMLS
Accomplishments
100% quality scores for 2024 & 2025-GDIT
Timeline
Data Information & Management Specialist
GDIT-Contract for USCIS
05.2023 - Current
Senior Mortgage Loan Processor
Guild Mortgage
10.2021 - 11.2022
Mortgage Loan Officer Assistant & Processor
NP, Inc
04.2021 - 08.2021
Mortgage Loan Officer
Navy Federal Credit Union
08.2020 - 03.2021
Mortgage Loan Consultant
Wells Fargo
01.2020 - 08.2020
Mortgage Loan Officer
Navy Federal Credit Union
04.2013 - 03.2019
Masters Of Management - Management
University of Phoenix
Bachelors Of Science In Business Management - Business
University of Phoenix