Elizabett Lupedee
Port Charlotte
Summary
With a proven track record at Morris Plate Glass, I excel in office management and customer service, demonstrating exceptional organizational skills and a commitment to enhancing team productivity. My expertise includes streamlining operations for efficiency and fostering positive client relations, significantly improving satisfaction levels.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
35
35
years of professional experience
Work History
Office Manager
Morris Plate Glass
05.2016 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, including Payroll, invoicing and collecting overdue payments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Estimated Commercial and Residential projects, Including Mirror, shower enclosures, repairing glass for windows and patio doors with breaks or condensation for all projects.
- Handled scheduling for all employees projects on a daily basis.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Project Manager
Mike Kogan Consulting and Pinnacle Construction
03.2013 - 02.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project progress, identified risks and took corrective action as needed.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Office tasks as filing, faxing, scanning and emailing documents, payroll, phone calls, ordering for what was needed for our construction sights, invoicing and working closely with our Sub-Contractors.
Customer Service Manager
Amaron Oriental Rug Company
02.1990 - 03.1996
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Worked in the shop to have inventory completed.
Education
High School Diploma -
Garfield High School
Garfield, NJ06-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Employee supervision
- Team supervision
- Scheduling
- Mail handling
- Clerical support
- Administrative support
Accomplishments
- Advanced from customer service representative to Manager/Estimator within less then a year for learning in a quickly manner, taking a leadership roll, multi tasking and working amazingly with employees and customers, and I am a very dedicated person as I always say, I will give 110% at all times.
Languages
Portuguese
Native or Bilingual
Timeline
Office Manager
Morris Plate Glass
05.2016 - 09.2024
Project Manager
Mike Kogan Consulting and Pinnacle Construction
03.2013 - 02.2015
Customer Service Manager
Amaron Oriental Rug Company
02.1990 - 03.1996
High School Diploma -
Garfield High School
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