Elizaida Bonilla
New York,NY
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings. Experience developing and executing strategies designed to maximize profitability. Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams. Focused Sales Coordinator with 26 years of experience in Hospitality Service and cultivating partnerships. Self-motivated and diligent in monitoring inventory control initiatives and projections. Eager to leverage advanced knowledge of turnaround management and territory development to fulfill Senior Program Specialist, GPS role.
Overview
30
30
years of professional experience
Work History
EGSO, MILUX GSO, Luxury Grp Sales Coordinator
Marriott International, Inc.
New York, NY
04.2008 - Current
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish. Including with MBS on Bill-backs for trade-shows and road-shows, client appreciation showcases and events.
- Lead entries, proficient in PMS, Marsha, Salesforce, Delphi, CI/SFA, Cvent, Tableau.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system. Provide profiles for IMEX, CALPC, In the Vineyard, events that require spcific personal information plus account production for the past 3 years for Heads of the Marriott Global Sales Organization.
- Maintained accurate records of sales activity and generated reports for management review.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence. Coverage on in-boxes for leads and customer responses and communication for 2 - 4 Global leaders at once when needed.
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Identified areas of improvement in existing processes and implemented solutions accordingly. Have created elaborate excel documents for clients to review all hotel responses on one document so that a definite decision can be made and business can turn definite immediately.
- Take Care Champion providing weekly relevant posts for the Corporate GSO on Mental and Physical wellness.
- Successfully presented via TEAMS a training review as part of Engage our People for GSO, on the BECOME platform with over 260+ participants, US, Canada, and Asia. Involved and part of Hispanic ARG and Women's ARG organizations.
- Recognized through Brilliant for: TakeCare contributions, Q2 Mastery of the GSO incentive in the Business Partner Engagement, Special reporting, Serve 360, SFA/CI reporting and setting up scheduled reporting for my team and other teams, Bank of America Incentive programs from 2021-2023 - pulling and providing data with formulas weekly that resulted in revenue of over $5M involving 7 unique incentives involving 25 premium and luxury properties. Q2 Mastery of the GSO award in the Leaning into Luxury category, leading Luxury line-ups with presentations and enthusiasm.
The Ritz-Carlton International Sales Office
The Ritz-Carlton Hotel Company, LLC. (Corporate)
New York , NY
01.2003 - 04.2008
- Personalized assistance for all Agency calls to reserve and provide exceptional customer service to their VIP clients, Intermediary between communication for special VIP amenities and needs for our STARS agencies and VIP Clients.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Processed orders received from customers within specified timelines.
- Promoted to Group Sales Coordinator, supporting Kelly Wood, Director of International Sales office with all monthly and quarterly reporting using Miracle and Delphi. Also supporting Tom Gunderson, Sales Manager for ISO and his 30+ accounts.
PBX, Reservations Agent, Group Reservations Coord.
The Ritz-Carlton, San Juan Hotel & Casino
San Juan, PR
03.1998 - 01.2003
- PBX Operator - Daytime and Overnight shifts handling the switch board for internal and external calls.
- Promoted to Reservations Agent for external transcient reservation using Marsha and PMS hotel software
- Promoted to Group Reservations Coordinator - uploading all Group rooms and meeting space onto the hotel PMS software for all definite group business.
Copa Airlines
Luis Muñuz Marin International Airport
San Juan, Puerto Rico
06.1994 - 08.1998
- Use of SABRE system to check-in passengers, Provided guidance to the gate and departure service, monitored the gate-way and prepared the pilot for denature. Collected due taxes on travelers going internationally and excess baggage fees. Handle reporting and manifest of flights and passengers on a daily basis (two flights per day), Flights, arrivals and departures, U.S. Customs assistance for international flight.
Education
Hotel Hospitality And Tourism
Allied Hospitality And Tourism Trade School
Puerto Rico01-1994
Skills
- Account Management
- Data Entry
- Report creation
- Analytical Thinking
- Issue Resolution
- Customer engagement and support
- Report Generation
- Customer Communication
- Sales Reporting
- Take Care Champion
- Microsoft Suite proficient in Word, PowerPoint, Excel, Outlook, One Drive
- Fluent in Spanish (bi-lingual, reading and writing)
- QSP Certified in the Ritz-Carlton and Certified trainer with Train the Trainer at the Ritz-Carlton, San Juan
Affiliations
- Current Volunteer for SERVE360 at the St. Luke's Church Soup Kitchen, where we serve over 300+ homeless people and migrants, providing them a warm meal and place to eat.
- Vounteer in community events through my church, Calvay Chapel of Staten Island, with local food drives, children events, partner with Tim Tebow Foundation for Night to Shine, Prom for Special needs children and adults hosted once a year. Volunteer at SeaView Rehabilitation Hospital for the injured and elderly home care. Provide Com Hab care for a special needs adults young lady with respite care and special attention in teaching new skills and art projects, plus provide care on special outings outside her home.
- Provide home care at lease twice a year for two elderly parents who reside outside of NY, taking care of needs they could no longer accomplish themselves, heavy cleaning, organizing appts., grounds maintenance, house maintenance, etc...
- Ministry Leader within the Children's ministry and manage a group of service providers for our children's program at Calvary Chapel (local church) specifically for nursery children, managing trainings and making an impact on the development of our small children and support for their family.
Timeline
EGSO, MILUX GSO, Luxury Grp Sales Coordinator
Marriott International, Inc.
04.2008 - Current
The Ritz-Carlton International Sales Office
The Ritz-Carlton Hotel Company, LLC. (Corporate)
01.2003 - 04.2008
PBX, Reservations Agent, Group Reservations Coord.
The Ritz-Carlton, San Juan Hotel & Casino
03.1998 - 01.2003
Copa Airlines
Luis Muñuz Marin International Airport
06.1994 - 08.1998
Hotel Hospitality And Tourism
Allied Hospitality And Tourism Trade School
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