Elizama Leonor

Provides HR services to 500+ employees in DoD and CBP facilities across 20 states + Guam. Utilizes Salesforce to track all employee relations cases and reduce HR response time.

• Provides guidance on employment related issues to include ADA, FMLA, harassment, discrimination, diversity, corrective action, and progressive discipline to operations leadership as well as assisting with the organization’s performance management process by coaching, educating, and providing feedback to managers/supervisors
• Provides employees with ADA, FMLA, and other applicable paperwork
• Creates and implements personnel policies and procedures and ensures all company policies are administered fairly and consistently throughout the area of responsibility
• Performs advanced employee relations functions including support and counseling regarding personnel and job-related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests, and conducts exit interviews
• Provides HR support to operations safety programs, initiatives and processes including return to work and coordination of workers compensation programs
• Conducts complex/sensitive employee relations investigations, providing counseling and direction to employees, facilitates communication, and helps to resolve conflicts that impact employee engagement
• Coordinates the administration of all Leave of Absence programs and processes including transitional work and accommodations
• Conducts open enrollment and other benefits-related programs as needed, assisting employees with benefit selections, and traveling to areas of responsibility.
• Conducts employee and supervisor training including benefits, policies and procedures, and prevention of harassment and discrimination
• Utilizes ADP for timely and accurate entries for onboarding including new hires
• Maintains employee records in compliance with state and federal requirements
• Respond and process unemployment claims as well as attending unemployment hearing as needed.
• Work alongside with attorney to process and respond to EEOC claims.
• Conducts monthly virtual new hire orientation and new hire follow up calls.
• Quarterly travel to my assigned regions to assist with coaching, training, employee engagement events and more.
• Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Provides HR services to over 1,200+ employees in healthcare facilities all over Florida.

• Coached managers on effective employee relations strategies to address workplace conflicts proactively.
• Managed complex employee relations issues to promote a healthy workplace culture.
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
• Facilitated criminal background check process for new hires.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Educated employees on available benefits options through informative presentations, one-on-one consultations, and written communications.
• Coordinated leaves of absence requests according to FMLA, ADA guidelines while maintaining strict confidentiality of sensitive information.

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Reviewed human resources paperwork for accuracy and completeness.
• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.