Elizandra Jesus
Boston,USA
Summary
Highly driven to succeed. Experience with customer service for 3 years & high call volume environments. I'm an extremely patient, welcoming and kindhearted person. Ability to be a quick learner and a multitasker. Fluent in English, Cape Verdean and Spanish. Skilled in active listening, effective verbal and written communication.
Overview
5
5
years of professional experience
Work History
Entry Level Account Manager
H.levenbaum realty.co
Boston, USA
04.2024 - Current
- Resolved billing issues with insurance companies promptly.
- Resolved discrepancies in insurance payments with insurance companies.
- Researched insurance claims issues when necessary.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Dental Receptionist
The Braces Place
Boston, USA
10.2022 - 04.2024
- Taking phone calls (High call volume)
- Scheduling appointments
- Checking insurance eligibility
- Checking patients in for their appointments
- Contacting dental insurances companies getting co payments and deductibles.
- Sending claims to those companies.
- Doing full mouth X-rays and taking pictures to send to insurances.
- Managed Oral surgery schedules.
- Supervisor: Erica Cardoso (857)212-9408
Sales Associate
Nouria Energy Corporation
Boston, USA
06.2022 - 10.2022
- Cashier. Handling cash, doing inventory counts, and stocking shelf's.
- Light cleaning
Sales Associate
Tropical Foods LLC
Boston, USA
01.2022 - 05.2022
- Cashier/Customer Service
Sales Associate
Tasty Burger
Boston, USA
01.2020 - 08.2020
- I worked as a cashier / handled food at tasty burger.
Education
High school diploma -
Skills
- Front desk
- X-Ray
- Cash register
- Cash Handling
- Proofreading
- Filing
- HIPAA
- Multi-line phone systems
- Medical receptionist
- Typing
- Dentrix
- Time management
- Call center
- Cashiering
- Dental office experience
- Microsoft Word
- Data entry
- Medical terminology
- Dental receptionist
- Office experience
- People Person
- Computer skills
- Customer Service
- Calendar management
- Medical Imaging
- Phone etiquette
- Dental terminology
- Customer service
- Billing resolution
- Appointment scheduling
- Conflict resolution
- Attention to detail
- Problem solving
- Team collaboration
- Administrative support
- Communication skills
Languages
- English, Expert
- Spanish, Beginner
- Cape Verdean Creole, Fluent
Additional Information
I'm looking for a full time job in Boston Massachusetts., I am a very hard and determined worker seeking a future career., Covid Vaccinated., I am Cape Verdean., English, Portuguese Creole (Cape Verdean), Spanish
Timeline
Entry Level Account Manager
H.levenbaum realty.co
04.2024 - Current
Dental Receptionist
The Braces Place
10.2022 - 04.2024
Sales Associate
Nouria Energy Corporation
06.2022 - 10.2022
Sales Associate
Tropical Foods LLC
01.2022 - 05.2022
Sales Associate
Tasty Burger
01.2020 - 08.2020