Elizangila Barros
Brockton,MA
Summary
Dynamic customer service professional with extensive experience at the Massachusetts Department of Transportation. Proven expertise in complaint resolution and scheduling, ensuring efficient operations and exceptional client satisfaction. Adept at utilizing Microsoft Office and maintaining confidentiality, while fostering positive relationships and advocating for client needs. Committed to delivering outstanding service in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative II, RMV
Massachusetts Department of Transportation
Quincy, USA
01.2022 - Current
- Support Driving License, Medical affairs and CDL
- Answers inquiries relative to the law, rule, regulation, policies and procedures governing agency services
- Answers telephone calls and provides routine information concerning agency services according to established procedures
- Maintains fluency in all technical aspects of MassDOT registry Division including RMV website, ATLAS, Five9, Q-flow, Internet Manager
- Ensure that customer service is provided in a timely, professional, efficient and courteous manner
- Assists customers with problem resolution
- Ensures appropriate confidentiality and security of information
- Maintains Registry of Motor Vehicle filing and data systems
- Assist customers with improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete applications and forms
- Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements, and procedures over the phone
- Communicates with customers to determine appropriate services; explains additional information or action required when customer fails to meet license or operating requirements
Receptionist/ Office Manager
QUALITY HOME ENHANCERS
Brockton, USA
01.2015 - Current
- Schedule appointments and maintain calendar
- Provide excellent customer service
- Perform administrative support tasks, such as proofreading, operating calculators & computers to work with invoices, balance sheets, or other documents
- Order and maintain office supplies & equipment
- Receive and record payment
- Manage all aspects of assigned properties
- Design business plan of assigned properties that suit customer’s needs
- Inspect and arrange maintenance to meet standards
- Maintain a positive, productive relationship with tenants
- Negotiate lease/contracts with contractors in timely and reliable manner
Massage Therapist
Private Care
Brockton, USA
01.2006 - Current
- Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion
- Apply finger and hand pressure to specific points of the body
- Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions and or injuries
Certified Nursing Assistant
West Acres Nursing Home
Brockton, USA
01.2005 - 11.2020
- Assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Explain medical instructions to patients or family members
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate
- Excellent Customer Service & Microsoft Office skills
Activity Director
STOUGHTON ADULT DAY CENTER
Stoughton, USA
01.2016 - 01.2017
- Create a trusting and safe relationship with all clients
- Coordinate doctor’s appointments
- Advocate for clients as needed
- Maintain list of medications
Education
Liberal Arts -
MASSASOIT COMMUNITY COLLEGE
Brockton, MA05.2016
Massage Therapy Diploma -
LINCOLN TECHNICAL INSTITUTE
Brockton, MA04.2006
Certified Nurse Assistant -
AMERICAN RED CROSS
Brockton, MA06.1998
Skills
- Complaint resolution
- Account updating
- Scheduling
- Follow-up skills
- Hospitality and accommodation
- Executive management support
Certification
- Certified Nursing Assistant (CNA), Red Cross, 07/1998
- Massage Therapist, ABMP, 06/2007
Timeline
Customer Service Representative II, RMV
Massachusetts Department of Transportation
01.2022 - Current
Activity Director
STOUGHTON ADULT DAY CENTER
01.2016 - 01.2017
Receptionist/ Office Manager
QUALITY HOME ENHANCERS
01.2015 - Current
Massage Therapist
Private Care
01.2006 - Current
Certified Nursing Assistant
West Acres Nursing Home
01.2005 - 11.2020
Liberal Arts -
MASSASOIT COMMUNITY COLLEGE
Massage Therapy Diploma -
LINCOLN TECHNICAL INSTITUTE
Certified Nurse Assistant -
AMERICAN RED CROSS
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