Elizaveta Erickson

• Implemented innovative solutions to overcome challenges in the market, resulting in improved performance metrics for the region.
• Increased regional KPIs by implementing effective strategies and fostering strong relationships with clients.
• Delivered regular presentations on regional performance updates to senior leadership teams, enabling informed decision-making on strategic priorities.
• Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service at all times.
• Visited sites on quarterly basis to deliver the business overview, discuss business strategies and conduct training sessions on the brand knowledge and customer experience excellence to the respective teams

• Directed operations within the distribution department to insure efficient order processing, accurate inventory control, accurate and timely receipt and stocking of product deliveries, cost-efficient shipping of customer orders and effective processing of returns.
• Handled the relationship with Hublot Swiss Headquarters: weekly shipments, monthly ordering process, stock returns and stock management overall.
• Interacted with individual department heads and executive team to ensure that the company’s operational priorities are aligned with the company’s objectives.

• Directed activities of the Free Trade Zone to ensure compliance with U.S. Customs requirements

• Maintained, monitored, and controled all consignment process (memos to employees, journalists, clients, etc.)
• Identifying, recommending, and implementing changes to improve productivity. Directing the establishment, implementation, and maintenance of productivity standards.

• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Mentored and coached team members to foster productive and engaging work environment.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Improved operational efficiency by streamlining processes and implementing innovative solutions.
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
• Analyzed customer feedback and identified areas for improvement to drive business success.

• Built relationships with the existing clients, prospects and Miami Design District community to establish long-term business growth.
• Achieved and exceeded sales goals through implementing new sales strategies
• Increased the Miami Design District Boutique Revenue for two consecutive years
• Collaborated with the marketing team and the upper management to plan and host the events to retain the current clientele base and gain new prospects
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Collaborated with the upper management to roll out the new Point of Sale across the Hublot boutique in North America
• Assisted in Cegid training of Hublot LA and Hublot Dallas teams
• Collaborated with upper management in creating the new POS manual
• Assisted Hublot North America teams in resolving the issues with Cegid on regular basis
• Onboarded and trained new employees
• Developed the team talents by implementing the one on one touch bases, individual trainings and coaching and weekly team meetings.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Ensured the flawless boutique operations
• Assisted with hiring and training of the new employees
• Monitored the workflow to ensure that the boutique and the team meet the company standards and expectations of the upper management.
• Assisted with creation of marketing strategy and advertising initiatives.

• Maintained consistent level of sales by developing positive customer connections.
• Applied my sales expertise to generate and close the new leads.
• Reached out to customers after completed sales to ensure their satisfaction with the product and the service received.
• Lead the trainings to elevate the team watch knowledge and sales presentation skills.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong liaisons with clients to ensure the continuous growth of sales
• Showcased product features to customers and discussed technical details to overcome objections and finalize the sales.
• Collaborated with Dior Training Management to provide the training for Dior Homme boutique in Miami FL to increase the share of Dior gentlemen timepieces.

• Managed inventory control, cash control and store opening and closing procedures.
• Hired and trained new employees to ensure the customer service and product knowledge standards are met.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales through excellent customer service and adherence to standard practices.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Met and surpass the given sales targets on monthly, quarterly and yearly basis.

• Provided top notch customer service to welcome existing and potential customers.
• Assisted and educated the clients on the qualities and characteristics of the precious stones to ensure they make a right selection based on their wants and needs
• Answered customer questions regarding sizing and proper care for merchandise.
• Consecutively met and exceeded the sales goals
• As one of the top sales associates in the region was sent to Alaska Diamonds International boutiques to assist with operations and ensure the growth of sales