Elizbeth Aguilar
Caldwell,ID
Summary
Accomplished Business Systems Administrative Associate at Intermountain Claims, Inc., with a proven track record in data analysis and project management. Excelled in streamlining operations and enhancing team performance, demonstrating exceptional strategic planning and team oversight skills. Achieved significant improvements in efficiency and productivity, underscoring a commitment to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Business Systems Administrative Associate
Intermountain Claims, Inc.
09.2024 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Lead Claims Assistant
Intermountain Claims, Inc.
05.2021 - 09.2024
- Supervised a pool of assistants & provided training and mentoring contributing to their success and integration.
- Created and streamlined various different workflows to increase standardization across various different clients.
- Provided critical input on trends and issues while providing solutions resulting in increased productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Participated in panel interviews to provide comprehensive feedback on potential hires.
Host/Crew Member
Two Guy's Cookin'
06.2020 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Crew Trainer
McDonald's
04.2019 - 02.2020
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma -
Mountain View High School
Meridian, ID06-2020
Skills
- Data Analysis
- Excel
- Project Management
- Strategic Planning
- Team Oversight
- Technical Support
- Expense Reporting
- Confidentiality
- Maintaining records
Languages
Spanish
Native or Bilingual
Timeline
Business Systems Administrative Associate
Intermountain Claims, Inc.
09.2024 - Current
Lead Claims Assistant
Intermountain Claims, Inc.
05.2021 - 09.2024
Host/Crew Member
Two Guy's Cookin'
06.2020 - 10.2021
Crew Trainer
McDonald's
04.2019 - 02.2020
High School Diploma -
Mountain View High School
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