Elizabeth Collins
Wilmington,DE
Summary
Professional with solid background in developmental training, skilled in designing and implementing effective training programs. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in curriculum development, behavior management, and performance assessment. Known for excellent communication skills and results-driven mindset, fostering productive learning environment.
Overview
20
20
years of professional experience
Work History
Global Corporate and Developmental Trainer, AVP
Citibank
01.2023 - Current
- Support new and preexisting employees with training of products and procedures. Provide professional developmental feedback to employees to build up skills and overall performance.
- designs, delivers, and evaluates training programs to enhance employee skills and performance, while also managing training and aligning initiatives with organizational goals.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
Corporate Client Service Officer, AVP
Citibank
12.2018 - 01.2023
- Manage fortune 500 clients’ portfolio to maintain great experience with banking needs and products
- Act as a liaison between corporate client and internal partners communication of service and inquiries
- Review and identify any issues that may impact the client while keeping the regulatory and audit control in forefront
- Review and identify process improvements to reduce client impact
- Improve value to customers by providing service offerings that enables the client’s awareness of products and service for banking needs
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
Global Documentation Specialist
Citibank
12.2016 - 12.2018
- Provide support to clients with regards to legal bond documentation for opening and maintaining accounts to new and existing clients as well as internal partners
- Review corporate and legal documentation to ensure that internal and external clients meet requirements and regulation for various counties
- Developed and applied measures to track improvements in innovation
- Provide timely accurate review and processing of documentation for client's and business partners to meet deadlines and requirements for global countries
- Manage several internal and external requests ensuring that tight deadlines are met
Retail Specialist
Dynasty Mini Convenience
04.2016 - 11.2016
- Strategize to enhance customer service by driving store sales to increase profitability
- Ensure cleanliness and maintenance of product areas as per retailer specifications
- Greet customers to offer information on products and services to process and enter orders
- Resolve customer’s problems with products and billings
Centralized Account Operating Specialist
Kelly Services/M&T Bank
08.2014 - 08.2015
- Coordinate with Account Managers in managing account activities and processes
- Analyze and resolve client queries in an accurate and timely manner
- Developed effective business presentations according to the client’s needs
- Provided excellent customer service to ensure customer satisfaction
- Developed, maintained and reviewed reports for accuracy
Director of Operations
D & L Moving Company
11.2013 - 07.2014
- Managed day to day production, distribution, warehousing and sales according to guidelines and procedures
- Implemented distribution and marketing operations for all areas of the company
- Supervised and managed Labor and Workers for a professional moving company
- Responded to written and telephone requests from customers
- Successfully handled all daily business operations
- Reported and documented all sales and business transactions
Client Service Officer
Citibank
06.2008 - 04.2013
- Manage Citibank's vast North America client base by tracking all account transactions in a centralized database ensuring 100% accuracy of organizational guidelines and adherence to specific time frames
- Transactions include but are not limited to World link transactions, foreign exchange, trade settlements and disbursement of electronic and/or paper check funds transfers
- Serve as a primary contact and support liaison between Citibank's North American clients and GTS Operations
- Provided monthly key statistic reports to senior management
- Ensured overall success of organizational strategic financial plan goals
Client Services Representative
Citibank
10.2006 - 06.2008
- Perform administrative tasks including departmental phone coverage, faxing, copying and electronic and physical record keeping of highly confidential documents
- Establish client rapport by resolving and addressing the client’s needs effectively to meet the department’s needs
- Collaborate with team members and management to identify and resolve client issues
Patient Service Coordinator
Duke University Hospital
10.2005 - 07.2006
- Serve as liaison between patients, family and the hospital institution providing helpful, courteous service in a timely manner
- Operate a variety of software database programs to perform patient registration
- Perform administrative tasks with 100% accuracy & confidentiality in maintaining patient records electronically on hospital databases
Education
Bachelor of Education -
Delaware State University
Dover, DESkills
- Employee engagement
- Adaptive learning
- Assessment strategies
- Special education
Timeline
Global Corporate and Developmental Trainer, AVP
Citibank
01.2023 - Current
Corporate Client Service Officer, AVP
Citibank
12.2018 - 01.2023
Global Documentation Specialist
Citibank
12.2016 - 12.2018
Retail Specialist
Dynasty Mini Convenience
04.2016 - 11.2016
Centralized Account Operating Specialist
Kelly Services/M&T Bank
08.2014 - 08.2015
Director of Operations
D & L Moving Company
11.2013 - 07.2014
Client Service Officer
Citibank
06.2008 - 04.2013
Client Services Representative
Citibank
10.2006 - 06.2008
Patient Service Coordinator
Duke University Hospital
10.2005 - 07.2006
Bachelor of Education -
Delaware State University
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