Elizbeth Glaze
4969 Luker Road, Decatur,AL
Summary
Dynamic and results-oriented professional with a proven track record at Tennessee Valley Expo, adept in cash management and enhancing financial reporting processes. Excelled in roles requiring decision-making and customer service excellence, significantly reducing employee turnover at Faithway Alliance. Skilled in CRM software and Microsoft Office, consistently achieving goals through strategic planning and effective team leadership.
Experienced with financial management, budgeting, and forecasting. Utilizes analytical skills to optimize financial performance and mitigate risks. Track record of implementing financial strategies that enhance organizational stability.
Overview
44
44
years of professional experience
Work History
TREASURER ELECTED POSITION MORGAN COUNTY FAIR
TENNESSEE VALLEY EXPO
01.2018 - Current
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Drafted treasury reports to support management decision-making needs.
- Prepared and presented financial reports to inform senior management and board of directors.
- Developed and maintained internal control systems to protect organizational assets.
- Planned and managed $300,000.00 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Developed policies for cash handling and treasury operations, enhancing operational efficiency.
Lead Customer Service Manager
FAITHWAY ALLIANCE
09.2020 - 10.2024
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Coordinated with sales and marketing teams to align customer service efforts with promotional campaigns.
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
- Mentored and coached team members to develop their skills and advance within the company.
- Ensured adherence to company policies by monitoring interactions between employees and customers regularly.
- Maintained a thorough understanding of product offerings to confidently address inquiries from both customers and staff members alike.
Buyer Specialist
ALABAMA FARMERS COOPERATIVE
03.2010 - 09.2020
- Supported business expansion efforts through strategic sourcing initiatives tailored towards emerging markets or product lines.
- Conducted regular audits of vendor contracts to ensure compliance with company policies and regulations.
- Developed comprehensive reporting tools, providing insight into purchasing performance metrics and highlighting areas for improvement in the procurement process.
- Worked collaboratively with logistics teams to optimize shipping methods and reduce freight costs associated with procured goods.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Participated in trade shows to identify new potential suppliers for various product categories.
Customer Care Representative / AP
ALABAMA FARMERS
03.1981 - 08.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
No Degree -
CALHOUN COMMUNITY COLLEGE
TANNER01-1988
Skills
- Sales support
- Decision-making
- Microsoft outlook, word, and Excel
- Cash handling
- Customer service
- Cash management
Timeline
Lead Customer Service Manager
FAITHWAY ALLIANCE
09.2020 - 10.2024
TREASURER ELECTED POSITION MORGAN COUNTY FAIR
TENNESSEE VALLEY EXPO
01.2018 - Current
Buyer Specialist
ALABAMA FARMERS COOPERATIVE
03.2010 - 09.2020
Customer Care Representative / AP
ALABAMA FARMERS
03.1981 - 08.2010
No Degree -
CALHOUN COMMUNITY COLLEGE
Similar Profiles
Jacob WilkeyJacob Wilkey
Facilities Management Intern at Tennessee Valley AuthorityFacilities Management Intern at Tennessee Valley Authority
Ryan SirmanRyan Sirman
Behavior Health Specialist at Tennessee Valley RecoveryBehavior Health Specialist at Tennessee Valley Recovery
Emma PaceEmma Pace
Medical Assistant at Tennessee Valley Neurological AssociatesMedical Assistant at Tennessee Valley Neurological Associates