Elizebeth Donner
Prior Lake,MN
Summary
Results-driven professional with extensive experience in office management and customer relations. Known for adaptability and leadership in coordinating operations, developing policies, and delivering exceptional service that enhances client satisfaction and operational effectiveness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Dry Air Restoration Inc.
08.2020 - Current
- Coordinated office operations to enhance efficiency and ensure seamless workflow.
- Managed scheduling, appointments, and communications for executives and team members.
- Collaborated with external contractors, such as plumbers or electricians, for seamless service delivery to clients.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed inventory of restoration supplies, ensuring availability for ongoing projects.
- Provided exceptional customer service, addressing inquiries professionally and promptly throughout the project duration.
- Assessed property damages, accurately documenting findings to support insurance claims processing.
- Demonstrated adaptability by effectively managing multiple projects simultaneously, prioritizing tasks based on urgency and maintaining strict deadlines.
- Developed detailed documentation of services performed for client records and insurance purposes.
- Collected payments and discussed results of work with customers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established rapport with insurance adjusters for smooth claim settlements benefiting both clients and the company.
Sole Proprietor
Cleaning Services By Elizebeth
02.2016 - 08.2023
- Managed daily operations and scheduling for residential and commercial cleaning services.
- Established strong client relationships, leading to repeat business and referrals.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
Swim Coach
Farmington High School
08.2013 - 11.2022
- Developed and implemented training programs to enhance athletes' swimming techniques and performance.
- Mentored and guided student-athletes in achieving personal and team goals.
- Assessed team dynamics, fostering a positive culture that encouraged teamwork and sportsmanship among athletes.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Continuously expanded coaching knowledge through participation in professional development workshops or conferences, staying updated on industry trends and techniques.
- Coordinated and Instructed a training camp to support our athletes in off season.
- Organized swim meets, managing logistics, timing systems, and ensuring compliance with regulations.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Coordinated / attended booster meetings insuring resources to meet team needs
Lifeguard Supervisor
Farmington Community Education
05.2008 - 08.2020
- Supervised daily operations of aquatic facility, ensuring safety protocols and compliance with regulations.
- Trained and mentored lifeguard staff, enhancing team performance and response times.
- Evaluated staff performance through ongoing assessments, fostering a culture of accountability.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers or by standers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather ect.
- Collaborated with other supervisors to develop effective schedules that maximized staff coverage during peak times.
Education
High School Diploma -
Farmington High School
Farmington, MNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- Certified Water Technician, Dry Air Restoration Inc. - 5 years
Timeline
Office Manager
Dry Air Restoration Inc.
08.2020 - Current
Sole Proprietor
Cleaning Services By Elizebeth
02.2016 - 08.2023
Swim Coach
Farmington High School
08.2013 - 11.2022
Lifeguard Supervisor
Farmington Community Education
05.2008 - 08.2020
High School Diploma -
Farmington High School