Emmanuel Blanco
Summary
Customer-facing operations specialist with strengths in training new staff, handling refunds and void reviews, and coordinating shift changes. Combines service recovery, record keeping, and team support to improve checkout flow, cash accuracy, and day-to-day department performance.
Overview
1
1
Language
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
Vallarta Supermarket
North Hollywood, California
09.2024 - Current
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Led training for new associates on customer service standards and store procedures.
- Developed training materials for new employees related to customer service protocols.
- Managed day-to-day operations of the Customer Service department.
- Supported staff in resolving complex customer issues, enhancing overall satisfaction.
- Supported cash handling, refund processing, and void approval reviews for Vallarta Supermarket.
- Oversaw cash handling procedures to maintain financial integrity reviews, refund processing, and void approvals for Vallarta Supermarket.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Managed checkout operations, correcting service errors to minimize delays during peak traffic.
- Improved checkout accuracy by reviewing operations and correcting service errors during peak traffic.
- Improved customer service consistency by training new associates on store procedures and service standards.
- Improved cash control through review of refunds and void approvals for Vallarta Supermarket.
- Improved staffing flow by coordinating break coverage and shift changes for customer service staff.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Barri Financial Group
Van Nuys, CA
11.2023 - 08.2024
- Processed and facilitated over 800 money transfers, personal loans, check cashing, and bill payments monthly.
- Responded to customer inquiries and achieved a 95% satisfaction rate based on feedback surveys.
- Explained Barri Financial Group products and account options to facilitate informed customer decisions.
- Assisted customers in understanding product features and options. find specific products, answered questions, and offered product advice.
- Successfully managed an average of $30,000 in daily cash transactions with 100% accuracy.
- Balanced daily cash drawer and prepared branch paperwork accurately.
- Maintained organized workspace, reducing time spent locating items by 10%.
- Ensured the confidentiality of customer information, reducing data breaches to zero during the tenure.
Maintenance Supervisor
Lyrrba
Silao, MX
08.2020 - 03.2022
- Coordinated and executed 200+ maintenance projects to ensure operational readiness and minimize production interruptions.
- Led maintenance programs that decreased downtime by 30%, enhancing overall production efficiency.
- Closed 95%+ of work orders daily using maintenance database system, optimizing task completion and workflow efficiency.
- Achieved incident-free workplace for 500+ days through implementation and enforcement of rigorous safety protocols.
- Reduced equipment purchases costs by 15% through strategic supplier negotiations and bulk purchasing.
Maintenance Supervisor | Quality Supervisor
General Motors Company
Silao, MX
01.2017 - 03.2020
- Led a team of machinists, achieving a 20% improvement in team productivity and reducing equipment downtime by 15%.
- Designed and implemented a Preventative Maintenance Program that cut unplanned downtime by 40%.
- Analyzed complex maintenance data, leading to a 25% improvement in predictive maintenance accuracy.
- Analyzed Preventative Maintenance data, refining the program to improve maintenance effectiveness.
- Conducted root cause analyses that identified inefficiencies, saving the company several hundred in potential losses.
- Supported the design and procurement of tooling, reducing repetitive motion safety risks by 30%.
- Developed and maintained quality processes using the 7 Quality Tools, reducing defects by 20% in assembly lines.
- Supervised team of machinists to enhance productivity through effective leadership and support.
Education
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEER
Higher Technological Institute of Irapuato University
Guanajuato, MXSkills
- Microsoft Office, AutoCAD
- Customer experience improvement
- Customer feedback analysis
- Project management
- Team supervision
- Team leadership
- Team motivation
- Team coordination
- Staff scheduling
- Staff development
- Microsoft Office
- AutoCAD
- Shift scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager, Customer Service
Vallarta Supermarket
09.2024 - Current
Sales Associate
Barri Financial Group
11.2023 - 08.2024
Maintenance Supervisor
Lyrrba
08.2020 - 03.2022
Maintenance Supervisor | Quality Supervisor
General Motors Company
01.2017 - 03.2020
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEER
Higher Technological Institute of Irapuato University