ELIZETH MAFORTE
Milford,MA
Summary
Hard worker with strong ethics Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
25
25
years of professional experience
1
1
Certification
Work History
RTE- Road Test Examiner
MASS DOT
08.2023 - Current
- Supported examinee success by providing clear instructions, guidelines, and expectations prior to administering tests.
- Contributed to a positive work culture within the testing team by demonstrating professionalism, respect, and collaboration in all interactions.
- Collaborated with fellow Test Examiners to share best practices, resulting in enhanced team performance and improved service quality.
- Developed strong relationships with schools and institutions as a reliable point of contact for their testing needs.
- Consistently met deadlines for scoring tests while maintaining high standards of accuracy and objectivity in evaluations.
Sr. Specialist Relationship Banker
Santander
11.2022 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported department leadership in implementing new policies, procedures and controls.
Notary Public
Self Employed
02.2020 - Current
- Notarized Documentation
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
Business Office Manager
Handscape Pro Inc
09.2017 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Dental Assistant/Receptionist
Uniprev BRASiIL
01.2015 - 12.2017
- Company Overview: Dental Assistant/Receptionist- Call Center
- Interacting with patients as well as physician practices, insurance carriers, health plans, and pharmacy operations team members
- Outbound calls as required
- Entering accurate information into a multi-screen computer application
- Assisting dentist staff members with answering phones, filing and other administrative support activities
- Set up appointment
- Responsible for account maintenance and updates
- Dental Assistant/Receptionist- Call Center
Business Office Manager
Construtora renascer
11.2013 - 10.2015
- Company Overview: Building Construction
- Daily tasks included: Book keeping, Finance reports, Filing in alphabetical order, Making appointments/Cancellations, Answering telephones and taking messages for executive personnel
- Operation of Microsoft word and Microsoft Excel
- Translating from Portuguese to English for select customers
- Building Construction
Assistant Teacher
CEMEI MARIA VENÂNCIO AMORIM
01.2013 - 12.2013
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Store Manager
McDonald's
09.1999 - 12.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
College Degree - Engineering
Unibta Digital
Colatina, ES10.2024
Associate's degree - Landscape Design
New York Institute of Technology
New York, NY06.2020
Bachelor - Graduate in Teacher of Elementary school
Unopar- Universidade do Norte do Parana
Rolim de Moura, RO12.2017
Pos Graduate - Methodology and Didactics of Teaching
Farol-Faculdade de Rolim de Moura
Rolim de Moura, RO04.2017
High school diploma - Accounting
Sant Terezinha Technical High School
Brasil12.1994
Skills
- Telephone Skills
- Customer Service
- Communications
- Teaching
- Quickbooks
- Driving
- Security
- Delivery Driver Experience
- Load & Unload
- Dental Receptionist
- Dental Assisting
- Translation
- Purchasing
- Nannying
- Office Management
- Microsoft Powerpoint
- Interpretation
- Bookkeeping
- Accounts Receivable
- Multilingual
- Microsoft Word
- Merchandising
- Payroll
- Management
- Sales
- Accounts Payable
- Construction management
- Accounting
- Bank Reconciliation
- Microsoft Office
- Microsoft Excel
- Supervising experience
- Operations management
- Social media management
- ADP
- Dental office experience
- Budgeting
- Profit & Loss
- Journal Entries
- Order entry
- Pricing
- Computer skills
- Construction
- Courier
- Bilingual
- Balance Sheet Reconciliation
- General Ledger Reconciliation
- General Ledger Accounting
- Financial Report Writing
- Nursing home experience
- Office manager experience
- Administrative experience
- Banking
- Account Reconciliation
- Google Docs
- Conflict management
- Windows
- Salesforce
- Microsoft Access
- Business development
- Supply chain logistic
- Customer support
- Analysis skills
- Communication skills
- Accounting software
- Management reporting
- Leadership
- Cash handling
- Events management
- Guest services
- Training & development
Certification
- Orthopedic Assistant Certi, 07/01/98, Present
- Orthopedic Immobilization Training and Assistant Course, 02/01/17, Present
- Life Leadership Skills Course, 11/01/16, Present
- Driver's License, 01/01/22, 03/31/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Portuguese,
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
RTE- Road Test Examiner
MASS DOT
08.2023 - Current
Sr. Specialist Relationship Banker
Santander
11.2022 - Current
Notary Public
Self Employed
02.2020 - Current
Business Office Manager
Handscape Pro Inc
09.2017 - Current
Dental Assistant/Receptionist
Uniprev BRASiIL
01.2015 - 12.2017
Business Office Manager
Construtora renascer
11.2013 - 10.2015
Assistant Teacher
CEMEI MARIA VENÂNCIO AMORIM
01.2013 - 12.2013
Store Manager
McDonald's
09.1999 - 12.2004
Associate's degree - Landscape Design
New York Institute of Technology
Bachelor - Graduate in Teacher of Elementary school
Unopar- Universidade do Norte do Parana
Pos Graduate - Methodology and Didactics of Teaching
Farol-Faculdade de Rolim de Moura
College Degree - Engineering
Unibta Digital
High school diploma - Accounting
Sant Terezinha Technical High School
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