Elizibeth Norris
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Painter/Drywall Finisher
Goble Drywall
01.2018 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Store Manager
Dollar General
07.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Patient Transporter
OSF Saint Francis Medical Center
11.2017 - 03.2018
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
Education
Associate of Science - Medical
Illinois Central College
East Peoria, IL08.2016
GED -
Illinois Central College
East Peoria, IL07.2008
Skills
- Competitor Monitoring
- POS Systems
- Loss Prevention
- Customer Service Management
- Project Management
- Supply Ordering
Accomplishments
- Exceeded monthly store sales goals months in a row.
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 36 months in a row.
- Increased sales by 26% by coaching department managers on new merchandising standards.
- Achieved the top 5% national store ranking within 2 years.
Timeline
Painter/Drywall Finisher
Goble Drywall
01.2018 - Current
Patient Transporter
OSF Saint Francis Medical Center
11.2017 - 03.2018
Store Manager
Dollar General
07.2014 - Current
Associate of Science - Medical
Illinois Central College
GED -
Illinois Central College
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