Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Elka Anderson

Summary


Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

18
18
years of professional experience

Work History

Office Manager

Spine Institute of Louisiana
09.2023 - Current
  • Manage non-clinical administrative tasks for a busy medical practice with 40 employees.
  • Assisted Administrator with credentialing for 5 physicians and 10 mid level providers.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Oversee calendar for 5 physicians, including scheduling conferences via Zoom and Microsoft Teams.
  • Play a key role in resolving billing issues and collecting payments
  • Collaborate with healthcare providers to streamline work flows and optimize patient care delivery.
  • Prepare written correspondence for physicians, under guidance, resulting in efficient patient communication.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Act as a fill-in when needed for clerical positions throughout the clinic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Facility Manager

Willis Knighton Cardiac Rehab and Wellness Center
12.2014 - 10.2023
  • Supervised staff of 25 in day-to-day operation of a multi-use facility consisting of cardiac rehab sessions.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Collaborate with Director to assist in the development of program improvement.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
  • Provide program participants with training, workshops, and experimental learning opportunities regarding nutritional meals and maintaining a healthy lifestyle.
  • Manage the Fitness and Wellness program to achieve the outcome of a healthy, active lifestyle, while maintaining satisfaction for the participant and their families.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
  • Developed strategic plans for facility and program improvements, considering both short-term needs and long-term objectives.
  • Managed a team of Exercise Physiologists and Fitness Instructors providing training and guidance for improved performance and professional development.
  • Organized and led community events to showcase facility and program - open house, fitness fairs, and outside speaking engagements.

General Manager

Sportspectrum Inc - New Balance Shreveport
03.2007 - 12.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Hiring and training new staff members
  • Creating work schedules for employees
  • Order and obtain desirable product and inventory levels to ensure store profitability.
  • Ensure receiving, checking in, and stocking of inventory is done completely and in a timely manner.
  • Provide a friendly, outgoing demeanor;provide positive representation of the store.
  • Proactively assist customers in all capacities - from selection, to problem-solving.

Education

Bachelor of Science -

Louisiana State University
Shreveport, LA

Skills

  • Customer service
  • Office management
  • Financial reconciliation
  • Scheduling coordination
  • Credentialing support
  • Conflict resolution
  • Employee onboarding
  • Compliance management
  • Employee supervision
  • Operations management
  • Administrative oversight
  • Financial tracking
  • Policy implementation
  • Workflow optimization

Websites

Accomplishments

Published article in Vim and Vigor magazine

Timeline

Office Manager

Spine Institute of Louisiana
09.2023 - Current

Facility Manager

Willis Knighton Cardiac Rehab and Wellness Center
12.2014 - 10.2023

General Manager

Sportspectrum Inc - New Balance Shreveport
03.2007 - 12.2014

Bachelor of Science -

Louisiana State University

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Elka Anderson