Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
OperationsManager

Elkassem Wahid

Frisco,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Operations Manager

CVS Pharmacy, Retail
06.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Chief Cabin

Kuwait Airways
03.2017 - 01.2022
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Relayed updates and information to passengers after confirming key details with pilot and Job Title.

Prrsonal Banking

Gulf Bank
07.2013 - 02.2017
  • Opened, closed and updated accounts for customers.
  • Provided advice on different bank products and financial options.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Helped clients protect assets through variety of strategies.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.
  • Produced and executed loan packages.

Human Resources Generalist

Shihab Group
01.2012 - 01.2014
  • Facilitated criminal background check process for new hires.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Managed employee rewards programs.
  • Built comprehensive employee recruiting strategy.
  • Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.

Education

Bachelor Of Administrative Studies - Human Resources Management

American University in London
United Kingdom
03.2012

Skills

  • Sales Activities
  • Manage Budgets
  • SAP Crystal Reports
  • Business Process Re-Engineering
  • Staff Training
  • Google Docs
  • Microsoft Excel
  • Supply Chain Distribution
  • Google Analytics
  • Staff Management

Accomplishments

  • Supervised team of 7 staff members.

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Operations Manager

CVS Pharmacy, Retail
06.2022 - Current

Chief Cabin

Kuwait Airways
03.2017 - 01.2022

Prrsonal Banking

Gulf Bank
07.2013 - 02.2017

Human Resources Generalist

Shihab Group
01.2012 - 01.2014

Bachelor Of Administrative Studies - Human Resources Management

American University in London

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Elkassem Wahid