Elke Kennedy
Brooklyn,NY
Summary
Dedicated professional with proven performance in management. Detail-oriented leader with strong organizational, customer services and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Donor Specialist DS2
New York Blood Center Enterprise
12.2016 - Current
- Diligently performs In-charge duties as needed for timely operation of blood drives, while following SOPs.
- Screen potential donors for eligibility, ensuring safe and compliant donation procedures.
- Boost donor satisfaction and loyalty by consistently acknowledging their contributions and recognizing milestones in their donation journey.
- Work diligently with Account Managers and customer services department to ensure donors' expectations are met.
- Conducts root cause analysis and create corrective action plan.
- Increase blood product collection by 20%, by investigating overflows and rewrote collection procedure.
- Ensure collection procedures are completed according to FDA, cGMP and SOPs.
- Use TRIMA machine to collect Platelets, Plasma and Double Red Cells.
Component Laboratory Technician
New York Blood Center Enterprise
03.2023 - 10.2023
- Received blood products and maintained quality temperature controls accordance with cGMP and QC.
- Maintained a high level of accuracy in entering product volumes and codes by following strict quality control procedures.
- Daily centrifuged and separated red cells and plasma products to meet timely distribution needs.
- Accurately labeled final products as they became ready for transfusion.
- Produced batches cryo sick patients.
- Documented information by maintaining daily QC logs and equipment record books.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new technicians in laboratory procedures and standards.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
- Performed other duties as required.
Manager
Olgam Life Plasma
05.2022 - 08.2022
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Trained and mentored employees to succeed at their roles, while following company policies and center expectations .
- Managed daily operations of donor processing, laboratory testing, physical examinations and QC, enforcing strict adherence to safety protocols and guidelines according to cGMP and SOPs.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Performed root cause analysis and created corrective action plans.
- Performed other duties as required, to ensure the success of daily operations.
Supervisor
University of Rochester Medicine
06.1999 - 01.2016
- Oversaw daily operations of the Laboratory/Pathology department, ensuring smooth workflow and timely completion of tasks.
- Interviewed, hired, trained and mentored employees to succeed at their roles using cGMP and SOPs; enforcing strict adherence to safety protocols and guidelines.
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with Account Managers in the merger and acquisitions of hospitals and private practices.
- Coordinated cross-functional projects involving multiple departments or facilities to achieve shared objectives efficiently and effectively.
- Managed, developed and maintained relationships with external and internal customers.
- Executed root cause analysis and create corrective action plan.
- Investigated and changed the procedure for critical laboratory reporting and reduced deviations to zero.=
- Investigated internal and external discrepancies and resolved them in a timely and effective manner.
- Wrote and created policies and procedures for continuous improvements.
- Maintained patient confidentiality according to HPIAA standards.
PIC/Preceptor/Apheresis Technician
New York Blood Center
10.1995 - 03.1999
Education
Bachelor's of Science Degree -
SUNY College At Brockport
Brockport, NY05.2008
Skills
- MS Office, BECS, eProgesa, SAHH, Vista, Sharepoint, CoAdQuantum, Zoom, Microsoft Teams, EPIC (EMR), Flowcast, Touch LCM, TRIMA and Haemonetics Machines
- Team Builder, Public Relations, Business Analysis, Customer and Clinical Services, Sales Presentation, Managing Multiple Tasks
Timeline
Component Laboratory Technician
New York Blood Center Enterprise
03.2023 - 10.2023
Manager
Olgam Life Plasma
05.2022 - 08.2022
Donor Specialist DS2
New York Blood Center Enterprise
12.2016 - Current
Supervisor
University of Rochester Medicine
06.1999 - 01.2016
PIC/Preceptor/Apheresis Technician
New York Blood Center
10.1995 - 03.1999
Bachelor's of Science Degree -
SUNY College At Brockport
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