Dedicated professional with proven performance in management. Detail-oriented leader with strong organizational, customer services and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Donor Specialist DS2
New York Blood Center Enterprise
2016.12 - Current
Diligently performs In-charge duties as needed for timely operation of blood drives, while following SOPs.
Screen potential donors for eligibility, ensuring safe and compliant donation procedures.
Boost donor satisfaction and loyalty by consistently acknowledging their contributions and recognizing milestones in their donation journey.
Work diligently with Account Managers and customer services department to ensure donors' expectations are met.
Conducts root cause analysis and create corrective action plan.
Increase blood product collection by 20%, by investigating overflows and rewrote collection procedure.
Ensure collection procedures are completed according to FDA, cGMP and SOPs.
Use TRIMA machine to collect Platelets, Plasma and Double Red Cells.
Component Laboratory Technician
New York Blood Center Enterprise
2023.03 - 2023.10
Received blood products and maintained quality temperature controls accordance with cGMP and QC.
Maintained a high level of accuracy in entering product volumes and codes by following strict quality control procedures.
Daily centrifuged and separated red cells and plasma products to meet timely distribution needs.
Accurately labeled final products as they became ready for transfusion.
Produced batches cryo sick patients.
Documented information by maintaining daily QC logs and equipment record books.
Performed routine lab and department maintenance to keep area clean and orderly.
Trained new technicians in laboratory procedures and standards.
Assisted in the development of new laboratory methods, leading to increased testing capabilities.
Performed other duties as required.
Manager
Olgam Life Plasma
2022.05 - 2022.08
Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Trained and mentored employees to succeed at their roles, while following company policies and center expectations .
Managed daily operations of donor processing, laboratory testing, physical examinations and QC, enforcing strict adherence to safety protocols and guidelines according to cGMP and SOPs.
Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
Promoted a positive work culture by fostering open communication channels among team members.
Presented budgets and performance reports to corporate offices.
Performed root cause analysis and created corrective action plans.
Performed other duties as required, to ensure the success of daily operations.
Supervisor
University of Rochester Medicine
1999.06 - 2016.01
Oversaw daily operations of the Laboratory/Pathology department, ensuring smooth workflow and timely completion of tasks.
Interviewed, hired, trained and mentored employees to succeed at their roles using cGMP and SOPs; enforcing strict adherence to safety protocols and guidelines.
Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Collaborated with Account Managers in the merger and acquisitions of hospitals and private practices.
Coordinated cross-functional projects involving multiple departments or facilities to achieve shared objectives efficiently and effectively.
Managed, developed and maintained relationships with external and internal customers.
Executed root cause analysis and create corrective action plan.
Investigated and changed the procedure for critical laboratory reporting and reduced deviations to zero.=
Investigated internal and external discrepancies and resolved them in a timely and effective manner.
Wrote and created policies and procedures for continuous improvements.
Maintained patient confidentiality according to HPIAA standards.
PIC/Preceptor/Apheresis Technician
New York Blood Center
1995.10 - 1999.03
Education
Bachelor's of Science Degree -
SUNY College At Brockport
Brockport, NY
05.2008
Skills
MS Office, BECS, eProgesa, SAHH, Vista, Sharepoint, CoAdQuantum, Zoom, Microsoft Teams, EPIC (EMR), Flowcast, Touch LCM, TRIMA and Haemonetics Machines
Team Builder, Public Relations, Business Analysis, Customer and Clinical Services, Sales Presentation, Managing Multiple Tasks
Timeline
Component Laboratory Technician
New York Blood Center Enterprise
2023.03 - 2023.10
Manager
Olgam Life Plasma
2022.05 - 2022.08
Donor Specialist DS2
New York Blood Center Enterprise
2016.12 - Current
Supervisor
University of Rochester Medicine
1999.06 - 2016.01
PIC/Preceptor/Apheresis Technician
New York Blood Center
1995.10 - 1999.03
Bachelor's of Science Degree -
SUNY College At Brockport
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