Elke Madler
Brooklyn,NY
Summary
Dynamic entrepreneur with a proven track record at ELKE LLC, excelling in social media marketing and customer service. Developed strategic plans that enhanced profitability and efficiency, while effectively managing operations and staff. Bilingual in German and Spanish, I leverage strong communication skills to foster positive client relationships and drive brand success.
Overview
29
29
years of professional experience
Work History
Owner
ELKE LLC
New York, NY
01.2010 - Current
- Analyzed industry trends to develop competitive strategies.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Organized photo shoots related to product launches or special promotions when necessary.
- Assisted with the development and implementation of marketing campaigns.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
Wait Staff Member
Captain Mauri's
San Clemente, CA
01.2001 - 07.2002
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Processed payments accurately using cash registers or point-of-sale systems.
- Ensured that all orders were taken correctly and in a timely manner.
- Took beverage orders from patrons and served drinks promptly.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Cleared dishes between courses and after guests finished dining.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Prepared tables by setting up linens, silverware and glassware.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Answered questions about menu selections and made recommendations when requested.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Followed all safety procedures when handling hot plates or sharp objects.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Secretary Intern
Fimatex
Frankfurt, Germany
01.1998 - 01.2000
- Coordinated mailings such as letters, packages, brochures.
- Updated contact databases with new information as received from customers.
- Prepared correspondence, reports, memos, presentations and other materials as needed.
- Proofread documents prior to submission to ensure accuracy of content.
- Handled confidential information discreetly and securely.
Coat Check Attendant
The Box
Frankfurt, Germany
01.1998 - 02.1999
- Verified identification of customers when retrieving coats.
- Collected payment from customers for lost or damaged items.
- Provided helpful customer service to guests regarding their needs or requests.
Laundry Attendant
Villa Francisca
Kelkheim, Germany
06.1996 - 01.1998
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Removed lint from dryer screens after each load.
- Checked all garments for missing buttons, tears or other damages prior to laundering.
- Folded sheets, blankets, towels and other linens neatly before storing in designated areas.
- Identified stains on fabrics and applied appropriate stain removal solutions to remove them.
- Removed lint from dryer screens after each load of laundry was dried.
Education
Associate in Business - Business
Konrad Adenauer School
Kriftel, Germany06-1998
Skills
- Social media marketing
- Content management
- Customer service
- Negotiation
- Social media control
- Marketing
- Product branding
- Language proficiency
- Transcription skills
- Document translation
- German (native)
- Spanish (conversational)
- Great people skills
- Outgoing
Languages
German
Native/ Bilingual
Spanish
Elementary
About me:
I am an outgoing, hard working, kind mom to a beautiful and kind teen daughter. We moved to NYC from Los Angeles for my daughter's career. Packing everything up and moving cross country was an adventure but not a hard task given my already adventure filled past. Moving from Germany to Costa Rica and then the USA, I have always been a go-getter. Now living in NYC I am searching for a great part-time job to help my small family to thrive but still be available for my daughter's career and needs.
Websites
References
References available upon request.
Timeline
Owner
ELKE LLC
01.2010 - Current
Wait Staff Member
Captain Mauri's
01.2001 - 07.2002
Secretary Intern
Fimatex
01.1998 - 01.2000
Coat Check Attendant
The Box
01.1998 - 02.1999
Laundry Attendant
Villa Francisca
06.1996 - 01.1998
Associate in Business - Business
Konrad Adenauer School
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