Elke Ragas

Processes applications for review and approval/disapproval by Permit Superintendent.

Schedules appointments for inspections and contractor examinations.

Processes, performs data entry, and issues licenses.

Checks zoning district maps and flood maps to determine proper zones for general public and to confirm permit information.

Prepares requisitions for department offices (Port Sulphur and Belle Chasse).

Prepares elevation certificates for customers and insurance companies. Ma[Js renewal notices annually; processes electrical/mechanical licenses. Prepares final certificates for signature of Superintendent
Releases utilities (water, gas, and electric) to appropriate utility company when authorized by
Building Inspector.

Takes driveway permits and culvert permits for Engineering Department

Draws plot plan for minor. permits if none is available with customer information. Enters information of all monies in computer.
Prepares and makes daily deposits of cash receipts.

Checks and balances change fund assigned to branch office.

Performs routine administrative / office tasks as required, including but not limited to preparing reports and correspondence, copying and filing documents, answering the telephone, sending and receiving faxes, entering and retrieving computer data, etc.

Receives and/or reviews various records and reports such as application, plans, legal description, ownership papers, and fees.

Prepares and/or processes various records and reports such as application, plot plan, deposits, utility permits, and elevation certificates.

Refers to ownership papers, tax roll, zoning map, FEMA flood maps, code book, property dimensions, Assessor's tax books, IBC/lRC code books, policy and procedure manuals, codes / laws/ regulations, publications and reference texts, etc.

Operates a variety of office equipment and machinery such as computer, calculator, copier, printer, shredder, telephone, etc.

Uses a variety of supplies such as writing instruments, general office supplies, etc. a variety of
computer software such as Microsoft Word, Orracle, Internet Explorer, Microsoft Excel, etc.

Interacts and communicates with various groups and individuals such as Supervisor, contractors,
homeowners, Engineers, architects, elected officials, and the general public.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prioritized helping customers over completing other routine tasks in store.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Entered and updated sensitive customer information during check-ins and room changes.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Issued invoices and followed up on outstanding payments to remind clients to pay on time.

Input data into spreadsheets and databases.

Maintained filing system and organized customer documents for easy retrieval of information.

Interacted with customers by phone, email, or in-person to provide information.

Processed incoming and outgoing mail and packages according to established procedures.

Edited and proofread documents for accuracy and completeness.

Assisted with onboarding of new employee(s)

Performs customer relation skills required to handle contact with customers at the counter during daily acceptance of payments, applications, and complaints.

Handles the responsibility of cash balance of drawer at the ends of counter shift. Runs payment edits daily; prepares bank deposits; takes deposits to the bank.
Receives bank reports and stubs that banks collect; verifies, balances, and enters information into the computer.

Dispatches Meter Readers and necessary paperwork to evaluate nature of complaints and solutions to solving the problem.

Enters, records, and closes daily services.

Analyzes, calculates, and prepares adjustments for incorrect bills and leak adjustments. Prepares final billing for customers that are moving from one location to another.
Enters meter readings; verifies, rechecks, and calculates readings for billing.

Verifies disconnect list generated by computer for delinquent accounts; applies late fees; generates service order; prepares door hangers.

Receives, sorts, and distributes mail. Answers the telephone and routine inquiries.

Gathers information, reports or records; reviews reports, record forms, and other documentation for accuracy; checks mathematical computations, tabulations, and data for accuracy.

Receives and/or reviews various records and reports such as applications, payments, service orders, complaints, readings, and work orders.

Prepares and/or processes various records and reports such as work orders, service orders, disconnect list, bill registers, route books, shift changes, and invoices.

Refers to bill register, service order, account history, route books, calendars, files, policy and procedure manuels, codes /laws regulations, publications and reference texts, etc.

Operates a variety of office equipment and machinery such as computer, calculator, fax machine, copy machine, etc.

Uses a variety of tools such as letter opener, etc.; a variety of supplies such as janitorial supplies, general office supplies,· etc.; and a variety of computer software such as Lotus 123, Continental · Billing, etc. ·

Interacts and communicates with various groups and individuals such as Supervisor, Meter
Readers, Clerks, customers, Workflow Coordinator, and the general public.