Elke Taylor
Fayetteville,NC
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Weather Barr Windows & Doors
08.2014 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Was in charge of shipping and receiving.
- Handle all the paperwork on the incoming and outgoing products.
- Scheduling service calls and following up with the customers for total satisfaction.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Recorded product or service failure complaints and notified appropriate departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging a positive and effective work environment among employees.
Receptionist
Dixie Southern Arkansas
10.2011 - 02.2014
- Confirmed appointments, communicated communicating with clients, and updated client records.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for the senior management team.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Responded to inquiries from callers seeking information.
- Troubleshoot, copy machines and printers and scheduled service as needed.
Dixie Southern Arkansas bought Shiloh Steel Fabricators in 2011
Receptionist
Shiloh Steel Fabricators, INC.
01.2011 - 09.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated communicating with clients, and updated client records.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phones promptly and directed incoming calls to the correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Home Health Aide Nurse's Assistant
Danny And Linda Wright
02.2009 - 03.2010
- Offered transportation to and from appointments, shopping, and other activities to help patients stay social, and active and maintain access to essential items and services.
- Performed ambulation and exercise and completed household services to help a patient maintain routine and lifestyle in the familiar home environment.
- Checked vital signs and administered prescription medication under the guidance and supervision of skilled nursing staff to facilitate basic health care services.
Certified Nursing Assistant
Springdale Health And Rehabilitation Center
06.2008 - 01.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Culinary Art Degree -
Konditorei Baumberger
Marktplatz 4, 4490 St. Florian, Austria-EuropeHBLA - Finished With Excellence - Agriculture And Environmental Engineering
HBLA Linz
Linz, Austria-EuropeHigh School Diploma -
HS1 Enns
Maria Anger 6, 4470 Enns, Austria-EuropeSkills
- Customer Data Confidentiality
- Accurate Recordkeeping
- Ability to Work Independently
- Excellent Attention to Detail
- Proactive Self-Starter
- Personnel Management
- Document and Records Management
- Billing Adjustments and Refunds
- Team-Oriented and Cooperative
- Computer Proficiency
- Merchandise Orders and Exchanges
- Establishing and Maintaining Customer Relationships
- Administrative and Office Support
- Creative Solutions
- Credit Card Applications
- Inputting Claims
- Customer Service and Assistance
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with a Strong Service Mindset
- Issue and Complaint Resolution
Certification
Certified Nursing Assistant (CNA)
Petra Allied Health, Inc. - 2008
Sales Development Representative (SDR)
Ready Hire Academy - 2023
Hobbies
I enjoy cooking and backing
I love to travel, explore different places and cultures
I enjoy spending time with family and friends and
like to volunteer, when opportunities come along
Languages
English
Native or Bilingual
German
Native or Bilingual
References
References upon request
Timeline
Customer Service Specialist
Weather Barr Windows & Doors
08.2014 - 04.2021
Receptionist
Dixie Southern Arkansas
10.2011 - 02.2014
Receptionist
Shiloh Steel Fabricators, INC.
01.2011 - 09.2011
Home Health Aide Nurse's Assistant
Danny And Linda Wright
02.2009 - 03.2010
Certified Nursing Assistant
Springdale Health And Rehabilitation Center
06.2008 - 01.2009
Culinary Art Degree -
Konditorei Baumberger
HBLA - Finished With Excellence - Agriculture And Environmental Engineering
HBLA Linz
High School Diploma -
HS1 Enns
Certified Nursing Assistant (CNA)
Petra Allied Health, Inc. - 2008
Sales Development Representative (SDR)
Ready Hire Academy - 2023
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