ELKEENAN LIGGINS
Memphis
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Main Event Entertainment
Memphis, TN
12.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Cheddar's Scratch Kitchen
Cordova, TN
09.2022 - 12.2024
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
Contact Representative
Internal Revenue Service, IRS
Memphis, TN
01.2022 - 09.2024
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Food and Beverage Manager
Hilton Garden Inn Memphis
05.2020 - 01.2022
- Was in charge of hiring, training, scheduling, and analyzing theft and wastage for the bar and wait staff
- Taught employees proper cooking techniques, as well as safety rules and productivity strategies
- Created a beverage purchasing plan that aligned inventory needs with budgetary constraints by using historical data
- Built relationships with suppliers and vendors that resulted in special volume pricing and availability
- In charge of balancing cash registers, reconciling transactions, and depositing the establishment's earnings to the bank each week.
Server/Hostess/Bartender
Red Lobster
08.2013 - 01.2021
Front of House Manager
Applebee's Grill + Bar
09.2019 - 05.2020
- Created and distributed staff schedules as well as kept track of time cards to ensure a smooth payroll process
- Handled customer complaints while maintaining a pleasant atmosphere
- All front-of-house certifications and re-certifications were managed by me
- Followed safe working practices, food safety regulations, and company policies.
Restaurant Manager
Captain D's
07.2017 - 08.2019
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Interviewed, selected, trained, and supervised employees with care
- Promoted a positive environment and went above and beyond to ensure that each customer received outstanding food and service
- Purchased sufficient quantities of food, beverages, equipment, and supplies for the restaurant.
Assistant Restaurant Manager
Krystal
01.2016 - 03.2017
- Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety
- Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction
- I'm in charge of overseeing the on-shift training and development of new employees
- Checked prices and placed orders for food, kitchen appliances, and supplies.
Go Specialist/ Bartender
Cheddar's Scratch Kitchen
02.2016 - 01.2017
Education
Bachelor of Science -
University of Memphis
Memphis, TNAssociate of Arts - Culinary Management, Business Management
L'école Culinaire
Memphis, TN2018
Skills
- Trainer Mentoring
- Opening and Closing Procedures
- Role Modeling
- Food Safety
- Safe Food Handling
- Cash Handling
- Cleaning and Sanitation
- Employee Performance Reviews
- Employee Development
- Food Plating and Presentation
- Team Leadership
- Servsafe Certification
- Recruitment and Hiring
- Food Preparation Management
- Health Code Compliance
Certification
- Certified Trainer, Cheddars Scratch Kitchen -
- Serv Safe Manager Certification
Timeline
Operations Manager
Main Event Entertainment
12.2024 - Current
Restaurant Manager
Cheddar's Scratch Kitchen
09.2022 - 12.2024
Contact Representative
Internal Revenue Service, IRS
01.2022 - 09.2024
Food and Beverage Manager
Hilton Garden Inn Memphis
05.2020 - 01.2022
Front of House Manager
Applebee's Grill + Bar
09.2019 - 05.2020
Restaurant Manager
Captain D's
07.2017 - 08.2019
Go Specialist/ Bartender
Cheddar's Scratch Kitchen
02.2016 - 01.2017
Assistant Restaurant Manager
Krystal
01.2016 - 03.2017
Server/Hostess/Bartender
Red Lobster
08.2013 - 01.2021
Associate of Arts - Culinary Management, Business Management
L'école Culinaire
Bachelor of Science -
University of Memphis
Similar Profiles
Jaspreet SinghJaspreet Singh
Operations Manager at Main Event EntertainmentOperations Manager at Main Event Entertainment
MICHAEL FREDRICKSONMICHAEL FREDRICKSON
General Manager at MAIN EVENT ENTERTAINMENTGeneral Manager at MAIN EVENT ENTERTAINMENT
Zahra BoxillZahra Boxill
Junior Digital Social Media Executive at Main Event Entertainment Group LtdJunior Digital Social Media Executive at Main Event Entertainment Group Ltd