Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Interests
Extracurricular activities
Timeline
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Ella Aherne

Charleston,SC

Summary

Proven multitasker and team player who excelled at True Food Kitchen by enhancing customer satisfaction through seamless coordination and prompt service. Skilled in customer service and time management, balanced high-pressure situations, contributing to improved guest experiences. Ease with adaptability and strong work ethic are poised to meet and exceed employer expectations.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

True Food Kitchen
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Restaurant Hostess

Galway Bay
10.2022 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Restaurant Hostess

Vita Taco
09.2023 - 05.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Restaurant Hostess

Galway Bay
06.2021 - 09.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Galway Bay restaurant with social relevancy and intentionality.

Lifeguard

Ace Aquatics
05.2021 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

Bachelor's Degree - Undeclared

Georgetown University
Washington, DC
05-2028

High School Diploma -

Severn School
Severna Park, MD
05-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Teamwork and cooperation
  • Time management
  • Strong work ethic
  • Self-discipline
  • Competitive
  • Mental toughness
  • Physical strength
  • Adaptable

Accomplishments

Competed as a Division 1 lightweight rower at Georgetown University. Grew up playing multiple different sports, including many team sports, and I believe this has helped my time management skills, discipline, and coachability. Demonstrated exceptional teamwork, discipline, and leadership while maintaining rigorous academic and athletic standards. Consistently pushed the boundaries of personal and team performance, while balancing the demands of a highly competitive athletic schedule with an academically rigorous environment.

Hiked and backpacked through the Sierra Nevada Mountains for a month in the summer of 2019 and acquired tracking and mountaineering skills. The social isolation of being completely away from society allowed for complete focus and is one of my most memorable experiences of my life.

On my free time I work endlessly on various drawing or sewing projects. I will always be thinking of another creative project to start and how to improve from my last work.

My other interests include languages, specifically the French language. I am about to to begin my next semester class in French which is Advanced Intensive French at Georgetown University. My French skills are currently very proficient and with another rigorous schedule of French in the coming semester, I will be even closer to achieving my goal of fluency.

Affiliations

  • Georgetown Rowing

Languages

French
Professional Working

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music and the study of it's history
  • Crafting and DIY Projects, (sewing and sketching)
  • Running
  • Hiking
  • Skiing
  • Backpacking
  • Playing Sports
  • Reading
  • Pilates
  • Dancing

Extracurricular activities

- Georgetown Rowing

- Georgetown Philonomosian Society

- Amnesty International

- French Club

Timeline

Restaurant Hostess

True Food Kitchen
04.2024 - 08.2024

Restaurant Hostess

Vita Taco
09.2023 - 05.2024

Restaurant Hostess

Galway Bay
10.2022 - 04.2023

Restaurant Hostess

Galway Bay
06.2021 - 09.2021

Lifeguard

Ace Aquatics
05.2021 - 08.2021

Bachelor's Degree - Undeclared

Georgetown University

High School Diploma -

Severn School
Ella Aherne