- I coach and volunteer with multiple youth softball teams and for youth softball clinics in my town
- Documenting and sharing travel experiences
- Enjoy doing sports & physical activity for physical & mental health
- Enjoy participating in journaling for physical & mental well-being
- Watching Movies, TV Shows, and Reading
- Outdoor Recreation & Team Sports
- I enjoy helping others and giving back to the community
- I enjoy sketching, painting, photography, and drawing, which helps improve my creativity and attention to detail
- Stand-up Paddleboarding (SUP) and Kayaking
Ella Alfano
Student & Part-Time Employee
Rochelle,IL
Summary
Personable and reliable individual with a passion for providing exceptional customer service and ensuring a pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining a clean and organized workspace. Committed to contributing to a positive team environment and ensuring customer satisfaction. I am ready to use and develop new organizational and communication skills in new environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Aquatic Attendant
The REC Center - Rochelle Park District
05.2025 - Current
- Monitored pool facilities, ensuring safety and cleanliness standards were consistently met.
- Assisted patrons with inquiries, providing exceptional customer service during aquatic activities.
- Conducted regular inspections of equipment, reporting maintenance needs to ensure operational efficiency.
- Implemented emergency response procedures, effectively managing situations and ensuring patron safety.
- Trained new staff on safety protocols and service expectations to maintain high operational standards.
- Supported swim instructors in preparing materials and setting up classes, contributing to effective lesson delivery.
- Assisted with aquatic events organization, contributing to their success and positive feedback from participants.
- Educated guests about water safety rules, promoting a secure recreational environment for all visitors.
- Aquatic attendants ensure the pool is clean, safe, and properly used and handeled. I monitot guests as they workout or are swimming. I enforce the rules and set up equipment like the boards, weights, flippers, and belts. I do quite a few cleaning tasks while working here, such as brushing pool walls, cleaning windows, wiping the stainless steel, and clearing out the pool filters. I am trained in responding to emergencies and am CPR and first aid certified.. ETC.
Restaurant Hostess
Alfano's, Pizzeria And Italian Resturant
05.2024 - 11.2025
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Communicated wait times and special requests to kitchen and serving staff effectively.
- Maintained cleanliness and organization of waiting area, enhancing guest comfort.
- Handled guest inquiries and concerns with professionalism, promoting positive experiences.
- Monitored dining area to ensure timely service delivery and guest satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- My hostess job has me greeting guests, organizing reservations & parties, seating guests, getting the guests settled with drinks & appetizers, and providing a welcoming first impression. My duties include answering phones occasionally, working with servers with what they need, bringing food out on time, making salads & desserts, refilling ice, and ensuring the dining area is clean and organized. The job requires the ability to work efficiently in a fast-paced environment. ETC.
Education
High School Diploma -
Rochelle Township Highschool
Rochelle, IL05-2024
Associate of Science - Radiological Technician
Kishwaukee Community College
Malta, IL05-2026
Skills
- CPR/First Aid/AED Training & Certified
- Work Prioritization & Customer Service Skills
- Teamwork and Collaboration Skills
- Problem-Solving, Time Management
- Excellent Multi-Tasking Skills
- Patience & Interactive Communication
- Cleaning and Sanitation
- Greeting Guests & Hospitality Service Skills
- Complaint Resolution & Special Request Skills
- Table Bussing & Food Running
- Safe Food & Drink Production & Handling
- Menu Memorization
Accomplishments
- Earned a GPA of 3.0 or Higher in Majority of my Semesters and Years of High School.
- Earned Academic All-Conference in multiple seasons by having a Minimum GPA of 3.0 to 3.5 while participating in a sport, which was Varsity Softball.
- Earned Academic All-Conference in multiple seasons by having a Minimum GPA of 3.0 to 3.5 while participating in a sport, which was Varsity Cheer for two seasons, Football Cheer, and Basketball Cheer.
- Achieved CPR certification by completing the six-hour CPR course online with accuracy and efficiency.
- Achieved Sexual Harassment Prevention certification through the two-hour online course.
- Achieved Mandated Reporter Certification through effectively taking the four-hour online course.
Certification
- Certified Aquatic Attendant, The Rec Center, Rochelle Park District - May 2025 - Current
- AED Training - May 2025
- CPR Training - May 2025
- Certified Hostess, Alfano's Pizzeria & Italian - May 2024 - Current
Interests
Extracurricular activities
Athletic Leadership and Community Mentorship: Demonstrated profound dedication and leadership through a 15-year athletic career, culminating as the four-year Varsity Starting Catcher and a four-year Varsity Cheerleader (Football, Basketball, and Competition). This sustained commitment included five years of All-Star youth softball and eight years of highly competitive, nationally traveling softball with Express Fastpitch. Currently apply extensive sports knowledge as a Head Catchers Coach for both Little League (Rochelle Elite and Rec League) and a group/private instructor, actively mentoring younger athletes in fundamental catching, hitting, and fielding skills (2 years experience). Furthermore, I have consistently supported community athletics through extensive volunteer service, including leading high school youth camps for both softball and cheer, and providing ongoing tournament support via field maintenance and concessions management.
Timeline
Aquatic Attendant
The REC Center - Rochelle Park District
05.2025 - Current
Restaurant Hostess
Alfano's, Pizzeria And Italian Resturant
05.2024 - 11.2025
High School Diploma -
Rochelle Township Highschool
Associate of Science - Radiological Technician
Kishwaukee Community College