Ella Alston

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Reduced client wait times for service access by optimizing internal referral processes.

• Maintained entire family's schedule and organized events.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Provided staff coaching, mentoring and consultation to enhance performance and self sufficiency.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Worked in high-volume, competitive sales environment.
• Set up policies and completed all documentation.
• Met with State Farm clients to discuss needs.
• Provided information on features, policies and relative advantages to promote insurance packages.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.

Specializing in quality control of loading and unloading cargo while maintaining accurate and detailed records of materials handled.

Ensured that safety measures were met by me and all soldiers.

Employ combat defense techniques while operating all wheel vehicles.

• Responded to all client inquiries
• Wrote life insurance and property and casualty policies.
• Interacted with team members across departments to research and resolve customer issues.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Prepared for and executed new menu implementations.