Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
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Ella Andersen

Urbana,IL

Summary

Part-time barista, boba-barista, or related position to support my education experience at the University of Illinois Urbana-Champaign. Possess specialized skills in espresso machine operation and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Barista / Crew Member

Dunkin Donuts
Sturbridge, MA
05.2024 - Current
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Lifeguard

Metrowest YMCA Family Outdoor Center
Hopkinton, MA
05.2023 - 08.2023
  • Educated patrons about safe swimming practices through public announcements.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Enforced all safety regulations and posted rules for patrons.
  • Assisted with swim lessons for guests and members of the facility.
  • Performed regular cleaning and maintenance of pool equipment.

Education

University of Illinois Urbana-Champagne
Urbana, IL
01.2024

Pomfret School
Pomfret, CT

Skills

  • Beverage Preparation
  • Food Preparation
  • Coffee expertise
  • Opening and closing duties
  • Espresso machine operation
  • POS Systems
  • Cash Handling

Leadership Experience

  • Led multiple community service initiatives at Pomfret School.
  • 2022-2023 Captain of Pomfret Yoga and Community Service Team.
  • 2022-2023 Day Prefect.

References

Available upon request.

Timeline

Barista / Crew Member

Dunkin Donuts
05.2024 - Current

Lifeguard

Metrowest YMCA Family Outdoor Center
05.2023 - 08.2023

University of Illinois Urbana-Champagne

Pomfret School

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Ella Andersen