Ella Argo
Ashland,OH
Summary
Dynamic and detail-oriented Catering Server with a proven track record at Ashland University, where exceptional guest service and effective communication led to significantly increased referrals. Skilled in event setup and sanitation standards, adept at enhancing guest experiences and maintaining high cleanliness levels. Demonstrated flexibility and stress tolerance ensured seamless event execution, elevating customer satisfaction.
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Developed comprehensive skill set in high-paced catering environment, including customer service and effective teamwork. Demonstrated ability to handle high-pressure situations with poise and professionalism. Looking to transition into new field where these skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Catering Server
Ashland University
07.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and safe work environment.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
No Degree - Nursing
Bluffton Univeristy
Bluffton, OH05-2028
Skills
- Stress tolerance
- Guest service
- Cleaning and sanitizing
- Strong communication skills
- Cleaning skills
- Flexible schedule
- Event setup and breakdown
- Sanitation standards
- Guest relations
- Detail-oriented
- Cleanliness maintenance
- Hand-eye coordination
- Equipment detailing
- Customer service
- Time management
Certification
- STNA, Issued 07/26/2024
- BLS provider through the AHA, Issued 08/05/2024
Timeline
Catering Server
Ashland University
07.2023 - Current
- STNA, Issued 07/26/2024
- BLS provider through the AHA, Issued 08/05/2024
No Degree - Nursing
Bluffton Univeristy
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