Ella Baker
Moro,AR
Summary
Dynamic Program Coordinator at Monroe County Human Development Center with a proven track record in relationship building and resource management. Successfully developed engaging programs that enhanced participant satisfaction and compliance with regulations. Adept at data management and effective communication, driving initiatives that expanded community outreach and improved service delivery.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Program Coordinator
Monroe County Human Development Center
Brinkley, Arkansas
01.2023 - Current
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Collaborated with other recreation staff in developing new recreational activities.
- Provided feedback and guidance to program participants regarding progress and development.
- Assisted in preparing recreational materials and supplies for each activity.
- Developed educational materials to support program initiatives and community needs.
- Organized events to promote services offered by the human development center.
- Monitored compliance with regulations and standards in program delivery.
- Developed and implemented program activities according to established goals and objectives.
- Maintained up-to-date records related to program activities.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Established and maintained partnerships with community organizations to expand program reach.
- Arranged fundraisers to source necessary funds for station operations.
- Acquired music, video and other materials for use in planned programs.
Agent/ Contractor
Moye BailBonds 600 S. German Rd. Conway, Ar 72034
09.1996 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Prepared and presented contracts and other legal documents to clients.
Mananger
Alcott Apartments
Palestine, Arkansas
02.2011 - 03.2014
- Managed daily operations of residential community and ensured tenant satisfaction.
- Oversaw maintenance staff and coordinated timely repairs for residents.
- Developed budgets and monitored financial performance of property management.
Property Manager
Associated Management Ltd
07.2001 - 02.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Education
Certificate - Foster Parenting
University of Arkansas Little Rock
Little Rock, AR05-2021
Transcript - Collaborative Institutional Training Inititive CTI
University Of Arkansas Little Rock, Ar
Little, Rock,Ar06-2018
Certificate - USDA Rural Development
Compliance Training
Little Rock, AR07-2011
GED -
Crowley Ridge Vocational
New Castle RD. Forest City, Ar 7233503-1981
Skills
- Attention to detail
- Time management
- Problem-solving
- Data entry
- Machine learning
- Relationship building
- Computer networking
- Effective communication
- Adaptability
- Team collaboration
- Resource management
- Human resources
- Scheduling proficiency
- Data management
- Report generation
- Expense tracking
Accomplishments
- .
- Supervised team of Three staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Foster Pride Certification 2021
- USDA 2011
- Certified Property Management 2018
- Associated Management Academy Continuing Ed. 2003
- Licensed Travel Agent 2020
- Notary Public 1996
Volunteer work
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated and managed volunteer activities for community service projects.
Certificate Of Merit
Recognition Of Service and Professional Conduct Distinguishing Themselves Among Peers and Shaping the Future of Associated Management
*Only given by Company President.
Timeline
Program Coordinator
Monroe County Human Development Center
01.2023 - Current
Mananger
Alcott Apartments
02.2011 - 03.2014
Property Manager
Associated Management Ltd
07.2001 - 02.2014
Agent/ Contractor
Moye BailBonds 600 S. German Rd. Conway, Ar 72034
09.1996 - Current
Certificate - Foster Parenting
University of Arkansas Little Rock
Transcript - Collaborative Institutional Training Inititive CTI
University Of Arkansas Little Rock, Ar
Certificate - USDA Rural Development
Compliance Training
GED -
Crowley Ridge Vocational