Ella Bashop
Fort Wayne,IN
Summary
Dynamic professional with a proven track record at Pathway Community Church, excelling in coaching and mentoring while enhancing team performance. Skilled in Excel and relationship building, I foster positive environments that drive engagement and accountability, leading to improved outcomes and satisfaction. Committed to continuous improvement and effective communication in high-traffic settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead
Pathway Community Church
10.2024 - Current
- Team Lead in Kid Care
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Promoted a positive work environment by fostering teamwork and open communication.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Owner
In Home Child Care
03.2013 - Current
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-childcare partnerships.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Utilized creative teaching strategies to engage students in classroom.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
Rideshare Driver
Uber And Lyft
04.2017 - 05.2020
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Offered insightful local recommendations, enhancing overall customer experience.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Server
Casa Grille
05.2012 - 03.2013
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Manager
Famous Fish of Stroh
03.2007 - 05.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Associate of Science - Accounting
Ivy Tech Community College of Indiana
Fort Wayne05-2016
Skills
- Customer focus
- Performance improvement
- Coaching and mentoring
- Relationship building
- Certified in Excel
- Proficient in Microsoft Word
- Proficient in Power Point
- Proficient in Sage 50 accounting software
- Proficient in Quickbooks
- Organizational skills
- Experience with Children ages 6 weeks to 18
- Experience supervising staff in a high traffic situations
Certification
- Certified in Microsoft Excel, Ivy Tech Community College
- Certified Technical Certificate in Accounting, Ivy Tech Community College
- Certified Bookkeeper, Ivy Tech Community College
- Certified Fundamental Payroll, Ivy Tech Community College
Timeline
Team Lead
Pathway Community Church
10.2024 - Current
Rideshare Driver
Uber And Lyft
04.2017 - 05.2020
Owner
In Home Child Care
03.2013 - Current
Server
Casa Grille
05.2012 - 03.2013
Restaurant Manager
Famous Fish of Stroh
03.2007 - 05.2012
Associate of Science - Accounting
Ivy Tech Community College of Indiana
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