Ella Berger
Norman,OK
Summary
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Displays effective communication and conflict resolution, driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practicum Student Intern
Homeless Alliance
Oklahoma City, OK
08.2025 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Developed client rapport through empathetic listening and effective communication.
- Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that adapted to clients' needs.
- Evaluated project performance metrics to identify areas for improvement and inform future strategies.
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
Barista Shift Supervisor
Starbucks
Edmond/Norman, OK
07.2022 - Current
- Provided attentive, person centered service by actively listening to customer needs and personalizing interactions.
- Utilized de-escalation and conflict resolution skills when managing customer concerns to maintain a welcoming atmosphere.
- Developed strong time management and multitasking skills while managing customer service, order accuracy, and problem solving.
- Supervised daily operations, ensuring optimal workflow and service quality during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service standards.
Shiftlead
Teapioca Lounge
Edmond, OK
04.2020 - 08.2022
- Engaged with customers from various backgrounds, delivering attentive service and creating a welcoming space for community connection.
- Provided leadership and support to a team, fostering a collaborative work environment.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed training materials for staff development, fostering a culture of continuous improvement.
Education
Bachelor of Arts - Social Work
University of Oklahoma
Norman, OK05-2026
Bachelor of Arts - English; Minor in Women and Gender Studies
University of Central Oklahoma
Edmond, OK05.2023
High School Diploma -
Edmond North High School
Edmond, OK05.2022
Skills
- Conflict Resolution
- Adapting to fast paced environments
- Emotional Intelligence
- Empathetic Communication
- Fostering a supportive work environment
- Advocating for team and individual needs
Certification
HMIS (Homeless Management Information System):
- Completed training on client data entry, confidentiality, and case documentation procedures
SBIRT (Screening, Brief Intervention, and Referral to Treatment):
- Trained in evidence-based approach for substance use screening and intervention
Motivational Interviewing:
- Completed agency-based training focused on client-centered communication and behavior change strategies
Timeline
Practicum Student Intern
Homeless Alliance
08.2025 - Current
Barista Shift Supervisor
Starbucks
07.2022 - Current
Shiftlead
Teapioca Lounge
04.2020 - 08.2022
Bachelor of Arts - Social Work
University of Oklahoma
Bachelor of Arts - English; Minor in Women and Gender Studies
University of Central Oklahoma
High School Diploma -
Edmond North High School