ELLA BRADLEY
Medical Assistant/ Account Manager
HOUSTON
Summary
Versatile and highly organized professional with over 5 years of experience as a Medical Assistant and Account Manager. Proven ability to manage client relationships, coordinate scheduling, and maintain accurate records in both healthcare and business environments. Skilled in front-office operations, communication, and customer service, with a strong focus on efficiency, professionalism, and confidentiality. Adept at multitasking and supporting cross-functional teams to improve workflow and client satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Account Manager
Beyond Finance
12.2023 - 03.2025
- Managed client portfolios, enhancing satisfaction and retention through strategic solutions.
- Led team in achieving revenue growth by optimizing account management processes.
- Analyzed market trends to develop tailored financial strategies, improving client outcomes.
- Resolved client issues promptly, maintaining strong relationships and trust.
- Collaborated with cross-functional teams to deliver comprehensive financial services.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
Medical Records Clerk
Legacy Emanuel Hospital
01.2020 - 08.2023
- Performed clerical support in a hospital setting, including patient scheduling, maintaining accurate medical records, and managing front-desk communications
- Reached out to patients regarding appointments, follow-ups, and care coordination
- Maintained and updated patient records and charts to ensure compliance and accuracy
- Assisted with administrative workflows to support the efficiency of healthcare providers and clinical staff
- Ensured a high level of professionalism and confidentiality in all patient interactions
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
Retention Specialist
DTV
08.2018 - 01.2020
- Developed and implemented successful customer retention strategies, resulting in a 10% increase in customer retention rates.
- Developed customer loyalty programs to increase customer engagement and retention.
- Analyzed customer feedback and used it to develop new retention strategies.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Education
High School -
Jefferson High School
Portland, Oregon 09.2014 - 6 2018
Skills
- Customer Service
- Insurance Verification
- Payment Processing
- Customer Retention
- Customer Loyalty Programs
- Data Analysis
- Data entry
- Patient-focused care
- HIPAA compliance
- Patient relations
- Payment collection
- Patient scheduling
ADDITIONAL INFORMATION
- SOFTWARE
- Microsoft Office Suite
- Microsoft Excel
- Salesforce
- CRM
Timeline
Account Manager
Beyond Finance
12.2023 - 03.2025
Medical Records Clerk
Legacy Emanuel Hospital
01.2020 - 08.2023
Retention Specialist
DTV
08.2018 - 01.2020
High School -
Jefferson High School
09.2014 - 6 2018
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