Ella Bray
Leesburg,GA
Summary
Versatile professional with a proven track record in quality assurance and customer relationship management, notably at Davies. Excelled in critical thinking and customer service, enhancing inspection efficiency and client satisfaction. Achieved significant improvements in compliance and policy renewals through meticulous data entry and relationship building, contributing to team development and administrative support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
QA Specialist
Davies
08.2024 - Current
- Ensured compliance with industry standards and regulations through diligent inspections of various types of structures.
- Assisted underwriters in making informed decisions by providing clear, concise, and accurate inspection reports.
- Documented information gathered by field inspectors and uploaded data to company database for efficient processing
Insurance Agent
DWB
03.2018 - 11.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Independent Field Inspector
Davies
01.2023 - 08.2024
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Collaborated with cross-functional teams to address issues found during inspections, facilitating prompt resolutions.
- Used hand tools and gauges to take measurements.
Insurance Field Inspector
Insurance Risk Services
01.2023 - 04.2024
- Completed thorough written descriptions and took photographs to document conditions.
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Used hand tools and gauges to take measurements.
- Made and submitted reports detailing finding and any actions taken.
Education
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA03-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Microsoft Office Suite
- Data collection
- Staff training
- Quality control
- Product sales
Certification
- Licensed Insurance Agent/Broker - GA Department of Insurance.
Timeline
QA Specialist
Davies
08.2024 - Current
Independent Field Inspector
Davies
01.2023 - 08.2024
Insurance Field Inspector
Insurance Risk Services
01.2023 - 04.2024
Insurance Agent
DWB
03.2018 - 11.2024
- Licensed Insurance Agent/Broker - GA Department of Insurance.
Bachelor of Arts - Early Childhood Education
Ashford University
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