Summary
Overview
Work History
Education
Skills
Timeline
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Ella Brill

Elk Grove,CA

Summary

Proficient Billing Representative well-versed in industry standards, practices, and compliance. Top-notch customer relations and problem solving skills. Bringing many years of related experience and a self-motivated nature.

Overview

4
4
years of professional experience

Work History

Customer/Insurance Billing Representative

Wittman Enterprises/ EMS M/C
Rancho Cordova, California
06.2023 - Current
  • Developed strong customer relationships and loyalty through effective communication.
  • Provided account information to customers, and explained bill service policies, and customer rights.
  • Handled large amounts of inbound and outbound calls.
  • Processed the explanation of benefits and deciphered the benefit information to determine coinsurance amounts or deductibles.
  • Handled billing processes with insurance companies, including Medicare, Medicaid, Kaiser, BCBS, Cigna, Aetna, United Health Care, etc.
  • Identified denial and redirect codes from patients' explanations of benefits regarding claims.
  • Handled data entry, including updating records, submitting corrections to previous documents, and manually and electronically filing documents.
  • Met deadlines for multiple detail-oriented special projects, while assuring the completion was up to standards.
  • Greatly improved office operations by reducing backtracking of work through the creation of a material movement process.
  • Gained knowledge within all document systems, including Microsoft Word, Sheets, and additional programs correlating to the Microsoft Office Suite.
  • Gained experience in constructing and processing appeals to and from outside providers.
  • Gained knowledge within billing specifics, including CPT codes, ICD codes, and medical terminology.

Shift Manager

Papa Murphys
Rancho Cordova, ca
06.2021 - 03.2023
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Addressed customer complaints and resolved conflicts
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Oversaw daily operations while managing multiple projects simultaneously
  • Assisted customers with product selection, providing exceptional service experience
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Ensured compliance with health and safety regulations.

Mail Handler

United States Postal Service
West Sacramento, California
03.2022 - 02.2023
  • Operated mailroom equipment, including automated sorting machines
  • Provided superior customer service in a high-volume mailroom environment
  • Handled international parcels requiring customs declarations
  • Loaded, unloaded, and transported mail using appropriate vehicles and containers
  • Operated high-speed sorting equipment, ensuring efficient processing of mail
  • Maintained accurate records and logs of all incoming and outgoing mail
  • Reported any damaged or suspicious parcels to supervisors immediately
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.

Education

Some College (No Degree) - Cosmetology

Sacramento City College
Sacramento, CA

Skills

  • Call Management
  • Problem-solving abilities
  • Clerical support
  • Escalation management
  • Medical terminology knowledge
  • Call center experience
  • Microsoft office expertise
  • Records management systems
  • Internal communications
  • Database organization
  • Types 50 wpm
  • Data entry
  • Administrative support
  • ICD coding
  • CPT coding
  • Billing processes
  • Insurance claims

Timeline

Customer/Insurance Billing Representative

Wittman Enterprises/ EMS M/C
06.2023 - Current

Mail Handler

United States Postal Service
03.2022 - 02.2023

Shift Manager

Papa Murphys
06.2021 - 03.2023

Some College (No Degree) - Cosmetology

Sacramento City College

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