Ella Faye Brooks
Southfield,MI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Information Specialist
Robert Half
04.2025 - 04.2025
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Records Specialist
Ascension/Henry Ford Hospital
09.2024 - 11.2024
- Provided excellent service to patients and medical staff
- Worked with medical records team to re-organize patient file for more efficient retrieval
- Developed key skills in organization and medical terminology
- Ensured patient charts were completed and delivered in a timely manner
Package Inspector
Wiiam Post
01.2024 - 03.2024
- Inspected incoming Parcel Mailing for any damages and matched items against packing list or invoice.
- Took Photos and made copies of paperwork.
- Conducted post mailing inspections to ensure compliance with local codes and regulations.
- Verified the accuracy of the items ordered against the shipping receipts and awaited payment from the customers approval and made label to send off the items through USPS, UPS, and FedEx.
Customer Service Representative
Kapstone Employment
04.2023 - 09.2023
- Responded to various customers’ gas emergency call inquiries via telephone, email, and other communication channels.
- Utilized customer service software for the company software to contact appropriate personnel for the gas leaks, to track customers’ interactions, inquiries, and complaints.
- Maintained customer loyalty by providing exceptional customer service.
- Developed customer service policies and procedures in accordance with company standards.
- Developed customer service strategies to improve customer satisfaction.
Education
Bachelor of Science - Humanistic Studies
Wayne State University
Detroit, MI12.2000
Skills
- Strong communications
- Excellent capabilities of working with a team
- Information desk management
- Multi-tasking
- Visitor and customer relations
- Problem-solving
- Data entry
- Time management abilities
- Greet visitors
- Multitasking Abilities
- Greeting and seating clients
- Customer service
- Customer complaint resolution
Timeline
Information Specialist
Robert Half
04.2025 - 04.2025
Medical Records Specialist
Ascension/Henry Ford Hospital
09.2024 - 11.2024
Package Inspector
Wiiam Post
01.2024 - 03.2024
Customer Service Representative
Kapstone Employment
04.2023 - 09.2023
Bachelor of Science - Humanistic Studies
Wayne State University
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