Ella Brown

Work History

Great Performances

01.2024 - 09.2024

Set positive tone for entire dining experience as first point of contact for incoming guests.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.

HomeGoods, TJX Companies

12.2023 - 01.2024

Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Maintained clean sales floor and straightened and faced merchandise.
Assisted with identifying and recovering damaged items on floor
Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Collaborated with team members to achieve daily sales goals and exceed performance targets.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Viva Taqueria

05.2023 - 08.2023

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Managed waitlist
Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Completed daily side work and opening and closing duties without fail.
Backed up servers by checking on tables and retrieving items for guests.
Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.

Viva Taqueria

05.2021 - 05.2022

Greeted customers entering restaurant and responded promptly to customer needs.
Opened and closed restaurant
Handled cash transactions accurately, contributing to well-balanced till at shift's end.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Demonstrated excellent communication skills when interfacing with customers over phone or in-person.
Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.

Wegmans Food Market

08.2020 - 11.2020

Provide pleasant and efficient customer service at check out
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.