Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ella Burton

Orlando,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Merchandise Associate

Seaworld
Orlando, Florida
11.2024 - Current
  • Greeted store customers, offered assistance, and thanked each for patronage.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Kept work areas professional, organized and clean.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
  • Processed sales transactions quickly and accurately.
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Cleaned and organized display cases, shelves and aisles.

Cross Trainer

Brooklyn water bagels
Orlando, Florida
08.2024 - 12.2024
  • Developed expertise in customer service and problem solving to ensure guest satisfaction.
  • Provided efficient and friendly service to guests, resolving inquiries and complaints quickly and professionally.
  • Greeted and welcomed guests in a warm and friendly manner.
  • Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Helped train and develop new talent.
  • Communicated effectively with other members of the kitchen staff regarding meal preparation procedures.

Shift Lead

Planet smoothie
Orlando, Florida
05.2023 - 08.2024
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Server/dishwasher

Motherpuckers cafe LLC
Merritt Island, Florida
03.2022 - 10.2022
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Processed payments and completed register transactions accurately.
  • Prepared and served food and beverages to customers.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

Crew Member

Urban Air Adventure Park
Melbourne, FL
05.2021 - 12.2021
  • Cross-trained in multiple positions within the store as needed.
  • Completed all store opening and closing procedures.
  • Followed all safety and security procedures to reduce risks.
  • Prepared food items following established recipes and safety guidelines.
  • Cleaned and sanitized store restroom areas and stalls.
  • Cleared and bussed tables and mopped lobby floors during closing times.

Education

High School Diploma -

Florida Virtual School
04.2024

Associate of Science -

Valencia College
Orlando, FL

Skills

  • Food safety
  • Food preparation
  • Order accuracy
  • Strong work ethic
  • Positive attitude
  • Quick learner
  • Working quickly
  • Customer service
  • Fast-paced environment
  • Multitasking
  • Attention to detail
  • Productivity and efficiency
  • Team oriented
  • Cash register operation
  • Flexible schedule
  • Knife use
  • Cash handling experience
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Customer satisfaction
  • Stocking inventory
  • Inventory counting
  • Sales transactions

Certification

Food safety certification, 04/01/24

Timeline

Merchandise Associate

Seaworld
11.2024 - Current

Cross Trainer

Brooklyn water bagels
08.2024 - 12.2024

Shift Lead

Planet smoothie
05.2023 - 08.2024

Server/dishwasher

Motherpuckers cafe LLC
03.2022 - 10.2022

Crew Member

Urban Air Adventure Park
05.2021 - 12.2021

High School Diploma -

Florida Virtual School

Associate of Science -

Valencia College

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Ella Burton