Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELLA CAPRETTA

ELLA CAPRETTA

Commercial Point

Summary

Hardworking and dependable individual with strong communication and customer service skills. Experienced in answering phones, greeting visitors, helping customers, and completing basic office tasks like filing and scheduling. Known for being friendly, organized, and a quick learner who works well with others. Always ready to take on new tasks, solve problems, and keep things running smoothly in a busy environment.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Buckeye PMR
08.2022 - Current
  • Greets and welcomes visitors in a professional manner while managing multiple tasks simultaneously.
  • Schedules, coordinates and confirms appointments and meetings.
  • Manages incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Processes payments received from customers via cash or credit card transactions accurately and efficiently.
  • Responsible for keeping track of all new patients, including those involved in automobile accidents and work-related injuries covered by BWC (Bureau of Workers' Compensation).
  • Performs data entry and administrative duties such as filing, scanning documents, updating databases.

Member Service Representative

CME Federal Credit Union
10.2021 - 08.2022


  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Utilized cash handling techniques to process payments accurately and efficiently.
  • Balanced the ATM daily by collecting the cash within and entering the data into an online document.
  • Instructed the members of the credit union to make smart and confident financial decisions regarding their day to day transactions.
  • Built strong relationships with the members by gaining their trust and handling their money accordingly.

Pharmacy Technician

Kroger
03.2020 - 05.2021
  • Provided excellent customer service to patients, physicians in a professional manner.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered prescription data written by healthcare providers into a secure online system.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

High School Diploma -

Teays Valley High School
Ashville, OH
05.2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • Initiative-taking

Timeline

Front Desk Receptionist

Buckeye PMR
08.2022 - Current

Member Service Representative

CME Federal Credit Union
10.2021 - 08.2022

Pharmacy Technician

Kroger
03.2020 - 05.2021

High School Diploma -

Teays Valley High School

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