Ella Carmody

• Operated cash register to ring up final bill and process various forms of payment.
• Became familiar with products to answer questions and make suggestions.
• Trained new team members on procedures, customer service, and sales techniques.
• Worked well with teammates and accepted coaching from management team.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Worked front counter, drive-thru and other areas.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Brewed coffee and tea and changed out drink station syrups.
• Accurately operated cash register to process customer payments.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Followed exact recipes for mixing and preparing beverage and food items.

• Talked to University of New Hampshire alumni and parents about exciting things happening on campus
• Accepting payments over the phone
• Sought ways to improve processes and services provided.

• Operated cash register to ring up final bill and process various forms of payment.
• Worked well with teammates and accepted coaching from management team.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Stocked shelves to organize aisles in assigned department.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.

Customer service, assisting in cooking classes, prepping food items, dishes

• Kept food preparation area, equipment, and utensils clean and sanitary.