Ella Ceppetelli
Wilmington,North Carolina
Summary
Undergraduate psychology student with a strong foundation in social sciences, behavioral analysis, and mental health counseling, supported by coursework in counseling, cognitive psychology, and experimental research. Demonstrates critical research, analytical, and problem-solving skills developed through academic projects and hands-on experiences in clinical and administrative settings. Proven leadership and communication abilities, enhanced through roles in student organizations and professional environments, fostering collaboration and effective service delivery
Overview
2
2
years of professional experience
Work History
Office Admin Assistant
Porters Neck Counseling
07.2024 - Current
- Manage front desk operations, including phone calls, emails, intake paperwork, and scheduling, to optimize patient flow and office efficiency
- Oversee insurance payments, copay receipts, patient confidentiality agreements, and office administration, ensuring accuracy and adherence to regulatory standards
- Facilitate communication between providers and patients, including taking vitals and scoring mental health assessments with detailed notes for physicians within private practice.
Administrative Assistant
Magnolia Wellness Group
07.2024 - Current
- Oversee and manage mental health provider's company communication channels, including phone systems, while remotely coordinating patient scheduling with precision
- Administer and streamline intake paperwork and EHR management through an online portal, efficiently handling patient inquiries
- Deliver exceptional customer service by effectively communicating with patients, ensuring a supportive experience in the mental health field.
Front Desk Office Assistant
Housing and Residence Life
08.2022 - Current
- Provide outstanding client service as an HRL and UNCW representative
- Effectively complete tasks and meet departmental goals, take part in a team-oriented environment
- Attend to calls from multiple lines and provide individualized assistance to individuals seeking information
- Provide up-to-date information regarding on campus housing and campus resources.
Barista
Drift Coffee and Kitchen
04.2023 - 11.2023
- Lead barista for busy schedules during the summertime brunch and lunch 7:00 am - 4:00 pm
- Learned to make individualized coffee orders and work as a team with other baristas during hectic times
- Maintained and managed inventory of products, supplies, worked on register, and online orders.
Education
B.S. Psychology -
University of North Carolina Wilmington, College of Science and Engineering - Psychology
12.2024
High School Diploma -
St. Johnsbury Academy
06.2021
Skills
- Verbal Communication
- Schedule Management
- Billing and Invoicing
- EHR Filing
- Telephone reception
- Customer Service
Leadershiporganizations
National Honor Society (05/2018, 06/2021)
- Description: Demonstrates excellence in areas of scholarship, service, leadership, and character, Planned Parenthood 10k Fundraiser, SJA Food Drive, Campus Tours, Mental Health Awareness Fundraiser, Catamount Arts Auction, Spanish Tutoring, Vermont Foodbank Volunteer
- Role: Vice President, Class Representative, Mental Health Advocacy Committee Participant
UNCW Club Lacrosse (08/2021, 12/2023)
- Description: Led team in competitions across North Carolina, fostering teamwork and a competitive spirit., organized and coordinated practices, travel, and logistics in collaboration with team members and coaching staff., served as a mentor to teammates, promoting sportsmanship and team cohesion during competitions.
Timeline
Office Admin Assistant
Porters Neck Counseling
07.2024 - Current
Administrative Assistant
Magnolia Wellness Group
07.2024 - Current
Barista
Drift Coffee and Kitchen
04.2023 - 11.2023
Front Desk Office Assistant
Housing and Residence Life
08.2022 - Current
High School Diploma -
St. Johnsbury Academy
B.S. Psychology -
University of North Carolina Wilmington, College of Science and Engineering - Psychology
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