Ella Chappuis
Faribault,MN
Summary
Proven sales and customer service expert from Cabela's/Bass Pro, adept in client relationship building and product knowledge expertise. Skillfully resolved complaints, enhancing customer loyalty, and mastered new POS technologies, showcasing adaptability and teamwork. Achieved seamless merchandise management and promotional pricing accuracy, demonstrating a blend of hard and soft skills vital for retail excellence.
Overview
5
5
years of professional experience
Work History
Sales Outfitter
Cabela's/Bass Pro
06.2024 - Current
- Resolved customer complaints with professionalism and empathy, finding solutions that met their needs while adhering to company policies.
- Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout the store.
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
- Participated in ongoing training sessions to stay current on fashion trends and improve product knowledge.
- Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
Cashier/Customer Service Representative
Fareway Meat and Grocery
06.2020 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Faribault High School
Faribault, MN 05.2001 -
Skills
Pattern making
Client relationship building
Fabric selection
Brand awareness
Product knowledge expertise
Clothes folding
Teamwork
Timeline
Sales Outfitter
Cabela's/Bass Pro
06.2024 - Current
Cashier/Customer Service Representative
Fareway Meat and Grocery
06.2020 - 08.2024
High School Diploma -
Faribault High School
05.2001 -
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