Janal Ciprian Reyes
Summary
Focused and professional with a deep understanding of devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader who approaches every challenge with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills, combined with a determined and decisive nature, enable handling complex customer issues and promoting positive experiences. Efficiency-driven and organized, with a team-oriented mentality and strong dedication to customer satisfaction, business goals, and sales excellence. Expertise in coordinating documentation and handling payments ensures smooth operations. Drawing on 8 years of experience in customer service, successfully coordinated shipments, collaborated with freight carriers, and effectively managed customer needs. Meticulous, resilient, and flexible in handling diverse issues, knowledgeable about all industry regulations and standards.
Overview
13
13
years of professional experience
Work History
Logistics, Clerk
GXO
09.2024 - Current
- Collaborated with vendors and warehouse personnel to procure supplies and materials.
- Optimized warehouse space utilization for improved organization and product accessibility.
- Evaluated carrier performance regularly, ensuring adherence to service level agreements and addressing issues as needed.
- Participated in staff training sessions to improve team performance and overall efficiency within the logistics department.
- Managed shipment scheduling, ensuring timely delivery of products to customers.
Logistic Coordinator
Goodyear Tire & Rubber
11.2016 - 04.2024
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Tracked orders and notified customers of status or potential delays.
Cake decorator, customer service
Kake Korner
01.2014 - 11.2016
- To provide great customer service to the guests
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Expert
Cricket Communications
02.2012 - 01.2014
- Able to work with the public, knowledge of and proven ability to apply customer service techniques
- Managed cash register credit card, cash returns transactions ensuring register balanced
- Worked pro-actively with the management team and maintained awareness of upcoming events
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Deal with internal and external customers at all levels, to ensure successful communications via actively listening and probing questions.
Education
AS/BA on Baking and Pastry Arts & Food service Management -
Johnson and Wales University
02.2011
ServSafe in professional management -
Wheaton HS of Technology
05.2007
Skills
- Hospitality & Culinary ManagementI
- Front- & Back-of-House Operations
- Team building/Training/Supervision
- Driver Scheduling
- Transportation Management
- Reports Generation
- Problem-Solving
- Safety/Sanitation/Quality Controls
- Vendor/Inventory Management
- Creative/Designer
- Computer skills
- Team player
- Analytical Thinking
- [Software] expertise
- Guest Service Excellence
- Multi-outlet Operations
- Packing and labeling
- Shipping and receiving
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Logistics, Clerk
GXO
09.2024 - Current
Logistic Coordinator
Goodyear Tire & Rubber
11.2016 - 04.2024
Cake decorator, customer service
Kake Korner
01.2014 - 11.2016
Sales Expert
Cricket Communications
02.2012 - 01.2014
ServSafe in professional management -
Wheaton HS of Technology
AS/BA on Baking and Pastry Arts & Food service Management -
Johnson and Wales University