Ella Colby
1020 Crestview Ave, Seal Beach,CA
Summary
Vast work experience in different settings, and works well with others. Hardworking employee with customer service, multitasking and time management experience.
Overview
8
8
years of professional experience
Work History
Babysitter
Cate Stoll
Santa Barbara, CA
01.2018 - Current
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Communicated with parents about daily activities and any concerning behaviors.
- Used organization and time management skills to multitask and keep children on set schedules.
Server
Mahe restaurant
Seal Beach, CA
01.2022 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Hostess
Mahe restaurant
Seal Beach, CA
06.2020 - 08.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2022
Skills
- punctual
- respectful
- engaging
- enthusiastic
- organized
Education and Training
other
Timeline
Server
Mahe restaurant
01.2022 - 08.2022
Hostess
Mahe restaurant
06.2020 - 08.2022
Babysitter
Cate Stoll
01.2018 - Current
High School Diploma -
Los Alamitos High School