Ella Dove
College Station,TX
Summary
Highly motivated and customer-focused professional with experience in hospitality and fitness service environments. Demonstrated ability to create welcoming guest and member experiences, manage front-desk operations, and perform administrative tasks with accuracy and efficiency. Skilled in handling reservations, memberships, and payments, maintaining a professional demeanor, and contributing to team success in fast-paced settings. CPR certified, with a strong commitment to safety, organization, and delivering exceptional service
Overview
1
1
year of professional experience
Work History
Service Associate
EOS Fitness
02.2023 - 05.2024
- Served as the first point of contact for members, delivering exceptional customer service and embodying the EōS Fitness brand
- Maintained a professional, reliable, and positive presence at the Service Desk to enhance member experience
- Handled new membership sign-ups, member check-ins, and payment processing with accuracy and efficiency
- Ensured club cleanliness, monitored equipment functionality, and maintained organized inventory to support a safe and welcoming environment
- Obtained CPR certification to prioritize member safety and respond effectively in emergency situations
- Adapted quickly in a fast-paced, high-energy environment, embracing new challenges with enthusiasm
- Demonstrated flexibility and a team-oriented mindset by contributing wherever needed to support club operations
Lead Host
The Chef's Table
11.2022 - 04.2023
- Delivered exceptional first impressions by creating a warm and welcoming environment for guests
- Managed reservations and waitlists efficiently to maximize table turnover and enhance guest satisfaction
- Guided guests to their tables to ensure a smooth and pleasant seating experience
- Demonstrated strong menu knowledge to assist guests in making informed dining choices
- Collaborated effectively with servers and staff to maintain a seamless front-of-house service flow
- Prioritized guest comfort and addressed needs promptly to support a positive dining experience
- Handled reservation systems with accuracy and confirmed bookings in a timely manner
- Resolved guest concerns and complaints with professionalism and tact, ensuring customer satisfaction
- Contributed to a cohesive and successful host team focused on delivering top-tier service
Education
Associate of Applied Science - Surgical Technology
Blinn College
Byran, TX05-2028
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Stock replenishment
- POS experience
- Customer service excellence
- Client relationship building
- Payment processing
- Multitasking and organization
- Strong work ethic
Timeline
Service Associate
EOS Fitness
02.2023 - 05.2024
Lead Host
The Chef's Table
11.2022 - 04.2023
Associate of Applied Science - Surgical Technology
Blinn College
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