Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Dugan

Eugene,OR

Summary

Dedicated and customer-focused with experience as both a barista and a server. Ability to deliver excellent customer service in fast-paced environments while ensuring accuracy and efficiency. Knowledgeable in food handling and drink making. Strong communication skills with a passion for exceeding customer expectations.

Overview

2
2
years of professional experience

Work History

Shift Lead

Dutch Bros
08.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Supported upper management during decision-making processes by providing insight from personal on shift experiences.
  • Managed inventory and ordered supplies to keep the shop stocked with necessary product and supplies.
  • Wrote shift summary reports for managers and communicated regularly on goals and progress.
  • Provided exceptional customer service by addressing questions, resolving issues, and maintaining a welcoming atmosphere for customers.

Server/Host

BJ's Restaurant & Brewhouse
06.2022 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables at once without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring quick resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure orders were made and delivered quickly, resulting in satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to raise sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items; making recommendations upon request.

Education

High School Diploma -

Marist Catholic High School
Eugene, OR
06.2022

Skills

  • Customer service focus
  • Positive Attitude
  • Daily workflows
  • Flexible Schedule
  • Problem-Solving
  • Strong communication

Timeline

Shift Lead

Dutch Bros
08.2022 - Current

Server/Host

BJ's Restaurant & Brewhouse
06.2022 - 02.2024

High School Diploma -

Marist Catholic High School

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Ella Dugan