Ella Eash
ROCKFORD,IL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Along with, being a friendly Camp Counselor skilled at motivating children and helping each to embrace camp environment. Driven individual committed to implementing and leading fun, educational, and entertaining group activities.
Overview
5
5
years of professional experience
Work History
Server
Forest Hills Country Club
Rockford , IL
05.2024 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Camp Counselor
Camp Vertical Extreme
Rockford, IL
05.2019 - 01.2024
- Developed individualized behavior management plans for campers with special needs.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
Hostess
Fresco at the Gardens
Rockford, IL
04.2023 - 08.2023
- Accurately recorded customer information into reservation system.
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests upon arrival and escorted them to their tables.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phones promptly to record and confirm reservations.
Hostess
Velvet Buffalo Geronimo Hospitality
Beloit, WI
05.2022 - 04.2023
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Assisted with setting up banquet rooms for special events.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Boylan Catholic High School
Rockford, IL05-2023
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
University of Iowa
Iowa City, IASkills
- Guest Engagement
- Strong Work Ethic
- Positive and professional
- Organized
- Dependable
- Good communication
- Problem solving skills
- Active listening
- Collaboration/Teamwork
- Flexibility
Languages
Spanish
Professional
Accomplishments
I received honor roll all four years of high school, and even accomplished the highest honors. I was ranked in the top 20 of my graduating class of one hundred and fifty five.
Affiliations
- I participated in club volleyball for Rockford Volleyball Club for four years. I have volunteered at Becca's Closet, a local center for donation of homecoming dresses, prom dresses, and accessories available for those who can not afford. At Boylan Catholic, I was the assistant volleyball coach where I helped run practices, recorded stats at games, etc.
References
References available upon request.
Timeline
Server
Forest Hills Country Club
05.2024 - Current
Hostess
Fresco at the Gardens
04.2023 - 08.2023
Hostess
Velvet Buffalo Geronimo Hospitality
05.2022 - 04.2023
Camp Counselor
Camp Vertical Extreme
05.2019 - 01.2024
High School Diploma -
Boylan Catholic High School
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
University of Iowa
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