Summary
Overview
Work History
Education
Skills
Certification
Timeline
COMMUNITY SERVICE HOURS
Generic

Ella E. Davis

Spring Hill

Summary

Results-driven hospitality professional prepared to excel in managing catering and events, as well as day to day restaurant operation. Proven track record in delivering exceptional client experiences through meticulous planning and effective team leadership. Reliable and adaptable, with strong focus on collaboration and achieving results, showcasing skills in event coordination, customer service, and hospitality.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Member

Alex's Pizza
02.2019 - 03.2021
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Server

Burnt End BBQ
08.2021 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed order accuracy by efficiently processing requests in high-volume dining environment.
  • Trained and mentored new staff on restaurant procedures and service standards to enhance team performance.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
  • Resolved customer complaints effectively, demonstrating strong problem-solving skills in fast-paced settings.

Shift Manager

Burnt End BBQ
01.2023 - Current
  • Supervised daily operations to ensure adherence to quality and safety standards.
  • Trained and mentored team members on efficient workflow practices and operational procedures.
  • Implemented process improvements that enhanced productivity and reduced downtime across shifts.
  • Managed inventory levels, ensuring timely replenishment of supplies to meet operational demands.

Catering and Events Manager

Burnt End BBQ
01.2024 - Current
  • Coordinated logistics for events, ensuring seamless execution from planning to completion.
  • Developed and maintained relationships with vendors to optimize service quality and costs.
  • Managed event budgets, ensuring adherence to financial guidelines while maximizing client satisfaction.
  • Led a team of catering staff, providing training and support to enhance service delivery.
  • Analyzed client feedback to refine service offerings, improving overall customer experience and retention.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Managed budgets and resources effectively, ensuring maximum value for clients and the company.
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Increased repeat business from satisfied customers due to exceptional service delivery during events.

Bartender

Burnt End BBQ
01.2024 - Current
  • Crafted innovative cocktails and beverages to enhance customer satisfaction.
  • Provided exceptional customer service, fostering a welcoming environment for patrons.
  • Oversaw bar operations, ensuring compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Graduate -

Rolla Sr. High School

Skills

  • Highly reliable
  • Customer service
  • Strong multitasking
  • Engaging personality
  • Complex Problem-solving
  • Menu memorization
  • Memory retention
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling

Certification

Kansas City Food Manager Card

Timeline

Catering and Events Manager

Burnt End BBQ
01.2024 - Current

Bartender

Burnt End BBQ
01.2024 - Current

Shift Manager

Burnt End BBQ
01.2023 - Current

Server

Burnt End BBQ
08.2021 - Current

Crew Member

Alex's Pizza
02.2019 - 03.2021

High School Graduate -

Rolla Sr. High School

COMMUNITY SERVICE HOURS

March of Dimes - 10 Hours, Special Olympics - 8 Hours, A+ - 32 Hours

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