Ella Esposito
Tobyhanna,PA
Summary
Detail-oriented administrative professional with experience supporting church operations through event coordination, volunteer scheduling, and parish communication. Brings strong support in meeting preparation, report drafting, database entry, and reception coverage to keep programs organized and stakeholders informed.
Overview
19
19
years of professional experience
Work History
Assistant
St Elizabeth Anne Seton Parish
Flanders, New Jersey
07.2014 - 02.2026
- Organized community events and parish activities to increase member involvement and engagement.
- Coordinated volunteer schedules for various church programs to maximize participation.
- Managed communication between parish members and church staff to enhance collaboration.
- Facilitated meetings by preparing agendas and taking minutes for documentation.
- Welcomed visitors and clients to ensure a friendly atmosphere.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Maintained positive working relationships with fellow staff and management.
- Entered data into databases accurately and efficiently.
- Maintained inventory of supplies for church events and activities.
- Restocked office and kitchen supplies to maintain availability.
- Provided reception coverage during staff absences and breaks.
- Reserved and managed meeting room availability.
Switchboard Associate
St Clares Healthcare Hospital
Denville, New Jersey
11.2006 - 07.2014
- Managed high volume of incoming calls, ensuring adherence to quality standards and effective communication.
- Operated multi-line switchboard to connect calls efficiently.
- Answered incoming calls and routed them to the appropriate personnel.
- Managed both incoming and outgoing calls, ensuring efficient communication flow, according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Maintained accurate message logs for follow-up actions.
- Verified accuracy of caller information prior to transferring calls.
- Resolved caller concerns by providing timely information.
- Assisted patients and visitors with inquiries and directions.
- Demonstrated excellent communication skills both verbally and in writing when interacting with customers.
- Responded promptly and professionally to inquiries from customers or other departments.
- Identified customer needs by actively listening and asking probing questions.
- Coordinated interdepartmental communication to facilitate timely information exchange among medical staff.
- Trained new staff on switchboard operations and protocols.
- Prioritized multiple tasks effectively while remaining organized under pressure.
- Monitored switchboard activity and adjusted staffing levels accordingly.
- Assisted with routing incoming faxes, emails, and voicemails to the appropriate staff members.
- Escalated complex issues or complaints to management.
- Welcomed customers with a friendly demeanor to create a positive first impression. upon connection and provided courteous service throughout conversations.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Transcribed message details to promptly relay to appropriate recipients.
- Updated personnel directory to keep telephone extensions and employee information current.
- Utilized paging technology within the organization to connect quickly with key people.
- Reported telephone line issues and outages for prompt repairs.
- Alerted staff of emergency information and general announcements using PA system.
- Paged employees over the PA system to ensure prompt connection with callers.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to the appropriate location.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to the appropriate location.
- Recorded messages, suggesting rewording for clarity or conciseness.
Education
High School Diploma -
Hanover Park HS
East Hanover, NJ06-1977
Skills
- Event coordination
- Volunteer management
- Interpersonal communication
- Crisis management
- Report preparation
- Data management
- Customer relationship management
Languages
ASL
Timeline
Assistant
St Elizabeth Anne Seton Parish
07.2014 - 02.2026
Switchboard Associate
St Clares Healthcare Hospital
11.2006 - 07.2014
High School Diploma -
Hanover Park HS