Ella Fetzer
Sandy,UT
Summary
Dedicated Medical Assistant/Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than a year.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Receptionist
Aubrey Thornock
05.2022 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant Extern
Stuart Child
03.2021 - 05.2021
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
Education
Bachelor of Science - Communicative Disorders And Deaf Education
Utah State University
Logan, UT05.2025
Skills
- Office Coordination
- Patient Reception Management
- Insurance Verification
- Auto-Refraction Tests
- Preparing Treatment Rooms
- EHR Software
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
American Sign Language
Limited Working
Timeline
Medical Assistant/Medical Receptionist
Aubrey Thornock
05.2022 - 07.2023
Medical Assistant Extern
Stuart Child
03.2021 - 05.2021
Bachelor of Science - Communicative Disorders And Deaf Education
Utah State University
- CMAA - Certified Medical Administrative Assistant
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