Ella Ford
Austin,Texas
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Westminster Retirement Home
11.2021 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
McCallum High School
Austin, TX05.2023
Skills
- Bar terminology
- Guest Relations Management
- Conflict Resolution
- Reservations Coordination
- Server Support
- Dining area maintenance
- Table Bussing
- Customer Service
Timeline
Restaurant Hostess
Westminster Retirement Home
11.2021 - Current
High School Diploma -
McCallum High School
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