Ella Froslid
West Chicago,IL
Summary
During my years in the dynamic and fast paced food industry, customer service and communication skills are something that came natural to me. I have always loved interacting with others, problem solving and being able to make ones experience with my place of work as enjoyable as possible. I am seeking to transition these skills towards my love of interior design.
Overview
3
3
years of professional experience
Work History
Host
Moveable Feast & Company
11.2024 - Current
- Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat visits.
- Collaborated with management to implement strategies for improving guest satisfaction scores.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Back of House Worker
302 Wheaton
06.2022 - 09.2024
- Operated kitchen equipment to prepare and assemble menu items efficiently.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
- Collaborated with team members to streamline workflows, improving overall kitchen efficiency.
- Trained new back of house staff members, promoting a culture of teamwork and continuous improvement within the kitchen team.
- Enhanced customer satisfaction by promptly addressing and resolving any concerns or complaints regarding food quality or presentation.
Host
Proof No. 5
09.2023 - 05.2024
- Greeted and seated guests, ensuring timely service and optimal dining experience.
- Managed reservations using digital booking systems, enhancing guest flow efficiency.
- Monitored dining area for cleanliness and organization, maintaining a welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Interior Design
College of DuPage
Glen Ellyn, IL06-2027
High School Diploma -
Wheaton Academy
West Chicago, IL06-2025
Skills
- Detail-oriented
- Interactive communication skills
- Teamwork and cooperation
- Hand sketching
- Critical thinking
- Dedicated work ethic
- Team collaboration
- Punctual and reliable
- Flexible and adaptable
Timeline
Host
Moveable Feast & Company
11.2024 - Current
Host
Proof No. 5
09.2023 - 05.2024
Back of House Worker
302 Wheaton
06.2022 - 09.2024
Associate of Applied Science - Interior Design
College of DuPage
High School Diploma -
Wheaton Academy